Thomas Loforese Email & Phone Number

Greater Boston

Manage a group of highly motivated Volvo retailers, providing direction, coaching and support. Communicate best practices and inspire continuous improvement with retailers for improved aftersales growth, retention, profitability, and high levels of customer satisfaction. Develop long-term professional relationships with Volvo retailers, as well as regional and national colleagues, to collaborate and think “outside of the box.”Achieve parts and accessories objectives within market, with emphasis on the wholesale channel, both collision and repair parts.Promote and leverage Volvo marketing strategies and initiatives to increase retention and drive parts and service sales.Ensure compliance with warranty policy, including goodwill and warranty labor rate increase requests.Assist retailers with resolution efforts for customer contact issues, including coordination of buybacks and litigation avoidance efforts.

New Jersey

Support and grow the Volvo US Military Sales Department for military and diplomatic residents abroad. Provide active and practical sales leadership, communications, promotions, retailer support, and customer care in coordination with our TDS dealer partners, location managers, and sales agents based in Europe and Japan.

New Jersey

Responsible for promptly responding and resolving dealer parts inquires with the highest level of professionalism and enthusiasm for the Volvo brand, products, and business objectives.

Chester, New York

Responsible for welcoming guests, luggage retrieval, and room escort. Ensuring accommodations are met with the highest levels of customer expectations, answering questions about other hotel services, and making recommendations for hotel activities and dinning. Certified in Guest Services by Forbes.

Chester, New York

Assistant in planning of high profile special events For Glenmere Mansion.

Lake Placid, New York

Intern for The Lake Placid Lodge learning the kitchen side of the hospitality industry. A total of twelve hours a week, I have acquired many skills and I am enthusiastic to apply what I have learned to future work.

Orange County, New York

Started as a parking attendant, quickly promoted to Staff Manager. As manager responsible for team of parking attendants - organizing work schedules and proper flow of customer vehicles to assure a quick, courteous, and safe customer experience. Consistent attention to detail is stressed with each and every customer meet and greet; helping customers exit/enter their vehicles, providing courteous response to customer's questions, and assuring a prompt and safe vehicle departure.

Hotel, Motel, And Restaurant Management

Activities and Societies: Alpha Chi RhoCurrently a full time student at SUNY Plattsburgh studying hotel management.

Communications

Activities and Societies: Alpha Chi Rho

Photography