Thomas Lowe Email & Phone Number

Denver, CO, US

Broomfield, CO, US

• Remediating multiple Security Score Card findings (Co-Owning with another Sr Analyst. We were able to increase our score from low 80s to 90, beating out Docusign), to increase our ranking among our competitors, to.
• Investigate, analyze, and resolving infosec issues (utilizing tools - Obsidian, Service Now, MS 365 E5 Sec, AWS Cloudtrail/CW/Config/TA/GD, Sonrai, Sophos, Sentinel One, Mimecast, Reliaquest Grey Matter, Confluence and.
• Zero-Day - Experience in responding to and resolving ZD incidents utilizing Qualys, following NIST-IR-8011 best practice/guidance/standardization.
• Utilizing my role as in incident responder and sometimes incident commander, to improveenterprise security posture. (Example - Lessons Learned, C-Level summary review, andremediation). NIST SP 800-61
• Working knowledge of AWS Security Architecture (AWS Config, Amazon Detective, Amazon Inspector, Amazon GD, AWS IAM/IAM Analyzer, etc through collaborative efforts/projects with my infosec team and Cloud Security.
• Experienced in Vendor Review

Broomfield, CO, US

Supporting various National Intelligence programs, to ensure the highest classified security posture possible, in the interest of our National Defense-Assisting in RMF process with Senior Cyber Security Professionals (Sr ISSOs)-System Auditing/Audit Reviews-Performing, maintaining, and storing security briefings/refreshers for our user base-The use and.

Arlington, Virginia, US

• Supporting various National Intelligence programs, to ensure the highest classified security posture possible, in the interest of our National DefenseCACI (Under the BIT Systems Business Group/National Cyber Solutions).
• Tier 2.5 support utilizing Cherwell ticketing system and BMC Track-It!
• Setup and configuration of multiple platforms (Mac, PC, Iphone, Droid, VoiP, and Digital telephony), as well as securing via whole disc encryption (McAfee WDE)
• Systems Administration – MS Exchange 2010, network backup via Symantec Exec 2010, Print Server management, Sharepoint Administrative duties, Symantec A/V Server duties, McAfee A/V deployment duties, and minor McAfee.
• Assist tier 3/infrastructure in setup, troubleshoot, and testing of VPN (Cisco, Citrix, VDI and Juniper Systems (Junos VPN).
• Light VTC configuration/setup for teleconfrerencing.

Washington, District Of Columbia, US

• The Ventura Group (HHS Federal Contract) Rockville, MDSr Support Technician
• Tier 1/1.5 support via Remedy ticketing system, supporting over 2000+ users, with a ratio of 200-250 user to 1 technician.
• Setup and deployment of pc/laptop/macs, and configuration of whole disc encryption (Pointsec and PGP)
• Support of multiple mobile platforms (I-Phone, and Droid)
• Troubleshoot, repair, optimization, and upgrade of users systems.
• Administrative duties such as AD functions (Password resets, group management, and permissions), setup of network printers, network drive access mapping, and updating software to meet McAfee security standards, as well.

Bethesda, MD, US

• Dell Federal Services (NIH Federal Contract) Bethesda, MD Sr Support Technician
• Tier 1/1.5 support via Remedy and HEAT ticketing system, supporting over 500-1000 users in multiple satellite campuses/main campus for NIH/NIAID
• Setup and deployment of pc/laptop/macs, and configuration of whole disc encryption (Pointsec)
• Support of multiple mobile platforms (I-Phone, and Droid)
• Troubleshoot, repair, optimization, and upgrade of users systems.
• Management and prioritization of helpdesk tickets

US

• Geek Squad (Best Buy In-Store) McLean, VA Special Agent (In-Store Technician)
• Provided data backup and recovery
• Configured Windows/Mac personal machines, wifi routers (personal file shares, media centers, and security)
• Tier 1 support of retail/personal computer questions, troubleshooting, and offering explanation of services.
• Repairing of Windows OS, removal of virus/spyware/malware.Manage tickets of checked in machines, via STAR ticketing system.