Thomas Luckett Email & Phone Number

Oakville, On, Ca

Oakville, Ontario, Canada

Oakville, Ontario, Canada

Oakville, On

- Manage team directly responsible for first and second level support for users- Manage ticket backlogs and SLA's- Responsible for support for all corporate applications (O365, VPN, CRM Platforms, etc.)- Inventory management and procurement for all end-user hardware- Office equipment support (Printers, copiers, fax machines, etc.)- Level 1 & 2 Cisco UC support and administration- Physical Security access maintenance and administration- Onboarding/Offboarding process management and administration- IT Project Management, including budgeting, scoping, internal and external resource coordination, outage planning and communication management- Vendor and stakeholder relationship management- Responsible for emergency after-hours support- Responsible for coordinating and conducting certain hardware/software deployments after-hours

Oakville, On

- IT Project manager for Cisco CUCM/UCCX re-deployment and re-configuration among several other initiatives- Coordinate & align external and internal resources over six month to year long periods to ensure the completion of projects- Part of the management team for maintaining and initially achieving PCI compliance- Create & maintained detailed budgets and project plans for various initiatives for IT department- Coordinate efforts between IT & business units to assure that the products delivered align with the business' needs- Provide technical support for Cisco Unified Communications platform including CUCM, UCCX, IM&P, CUC & WebEx

Oakville, On

- Created and maintain inventory for phone related hardware, desks, and office consumables- Responsible for use creation and maintenance using Cisco Unified Communications Manager & skill/resource management through UCCX- Project Development for change of address data implementation, as well as Dialer and IVR implementation for various other projects - Competitive Analysis- Troubleshooting and teaching for end users with Jabber, IPCommunicator & hard phones

Milton, On

- Created and maintained inventory for Milton location- Managed warehouse including invoicing, scheduling deliveries and pick-ups and ordering- Worked as acting Business Manager when needed

Mississauga, On

- Maintained and updated grades for all first, second and third year physics students- Setup all laboratory equipment & performed troubleshooting during first and second year lab sessions- Responsible for all lab equipment maintenance and inventory for first and second year labs