Thomas Ludwick Email & Phone Number

Dunn, North Carolina, United States

Specializes in the manufacturing and distribution of industrial gases to the Southeastern US

Greater Omaha Area

As 1 of 5 regional Network Security Engineering teams within NTT Security’s Security Operations Center, managed all aspects of the Americas region service delivery, leading 48 Network Security Engineers and 3 managers (remote/hybrid) for ~130 global clients. • Collaborated with peers in EMEA, Australia , Japan, India and Singapore to integrate 3 disparate operations into one • Strategized Device Management roadmap with the goal being one seamless, global operation • Identified, implemented and tested tools (e.g. ServiceNOW, Skybox Security Policy Management, Science Logic Health & Monitoring) to improve efficiency, effectiveness and client satisfaction • Collaborated with peers on identifying, developing and implementing ITSM processes (e.g. Change, Incident, Request & Problem Management); improved efficiency/effectiveness and reduced errorsTech Stack: • O365 suite • ServiceNOW • Sharepoint • JIRA • SuccessFactors • SalesForce • Cisco WebEx • Zoom • MS Teams • Ariba • Aha! • Smartsheet • Confluence

Omaha, Nebraska

As 1 of 5 regional Network Security Engineering teams within NTT Security’s Security Operations Center, managed all aspects of the Americas region service delivery, leading 48 Network Security Engineers and 3 managers (remote/hybrid) for ~130 global clients. • Collaborated with peers in EMEA, Australia, India, Singapore and Japan to integrate 3 disparate operations into one • Managed absorption of 14 engineer team from a different NTT subsidiary to streamline Americas Device Management operations • Tasked by senior leadership to perform initial planning of Device Management global operations integrationTech Stack: • O365 suite • ServiceNOW • Sharepoint • JIRA • SuccessFactors • SalesForce • Cisco WebEx • Zoom • MS Teams • Confluence • Paycom • Ariba • Smartsheet •Aha!

Greater Omaha Area

As a key function within Solutionary, a premier Managed Security Services Provider, managed all aspects of Network Security Device Engineering service delivery, leading 24 Network Security Engineers (remote/hybrid) for ~140 global clients. • Recognized by senior/executive leadership for taking the department from the worst to the best in 18 months • Revamped team operational structure; improved 24x7x365 delivery, engineer retention • Established Device Management First Response team; reduced time to respond by 30% and increased client satisfaction/retention • Created interdepartmental leader working group and established Rules of Engagement; improved communication, clearly defined roles & responsibilities, and reduced errors • Standardized work kit for on-site and remote engineers; increased efficiency and effectiveness • Created new service management processes where needed and refined existing processes; improved efficiency and reduced work errorsTech Stack: • MS Office suite • Solutionary proprietary ticketing system • JIRA • Paycom • SalesForce • Cisco WebEx • Confluence

Offutt Afb, Ne

Integral member of United States Strategic Command’s (USSTRATCOM) Network Systems Engineering team responsible for proper, efficient, and secure designs of mission critical DoD command and control network infrastructure of varying classification levels within the continental United States• Designed, implemented and maintained various Cisco-based networks such as LAN, WAN, and voice systems in accordance with specified requirements; ensured 100% readiness of critical nuclear assets• Upgraded one of three network enclaves serving USSTRATCOM; project value was $4.2M that greatly improved performance and reliability

Offutt Afb, Ne

Greater Omaha Area

Translated business objectives set by the CEO, CFO and President of this $120M/ year, family-owned company into IT architectures and strategies which maximized business goal accomplishment. Managed and led three-person team responsible for all aspects of IT at ten oil distribution and tire service centers and one Michelin retread plant across South Dakota, Iowa, Nebraska, Kansas, and Missouri.• Managed outside vendors that maintained all aspects of the critical Cisco-based VOIP communications system, fiber/copper network infrastructure and LAN/WAN circuits; extracted maximum value of services rendered• Researched, planned, designed, secured funding, implemented, and managed the change for improvements to any/all Allied IT resources; completely reworked infrastructure wiring at three locations, greatly increasing stability/performance• Led implementation/integration effort of CorVu, business analytics software, into Allied’s infrastructure; greatly enhanced senior leadership’s ability to make sound business decisions based on current and accurate data.• IT strategy leader: developed short- and long-term plans/goals for Allied’s computing environment based on owner’s vision and guidance provided by senior leadership; developed one- and 3-year roadmaps

Offutt Afb, Ne

Lead Computer Systems Field Engineer for 10 junior Field Engineers and RC135 Ground Support Information Systems Instructor: Managed daily operations and maintenance of specialized intelligence collection information system and security access control system worth $25M• Coordinated system requirements between USAF end-users and program depot; kept mission-critical systems current• Ensured 100% data availability 24/7 from four different Oracle databases; analysts met mission requirements• Maintained currency of more than 100 different software sets on multiple airborne and ground-based systems• Ensured all user data files and accounts were updated daily for each mission being flown. Routinely utilized locally created proprietary java applets and web-based scripting to accomplish this task without fail• Maintained more than 30,000 pieces of media• Managed IT help desk to work all user related issues to include moving files between different classification systems and user access issues; maintained strict adherence to confidentiality, integrity and availability • Provided guidance for setting security policies and practices through the Information System Security Officer• Maintained change control and configuration management for all software products utilized on all systems using depot-delivered master software/hardware matrices; maximized probability of 100% mission success• Managed process, workflow and performance evaluation for a team of 10 junior Field Engineers• Researched and developed maintenance training courseware using Microsoft Office products; taught 3 - week course on different occasions to more than 100 USAF customers at three locations around the world

Greenville, Tx

Procurement manager for 22 intelligence aircraft and 20 information support systems; $50M annual budget• Coordinated, reviewed, and approved for contract officer signature more than 100 Statements of Work for contracts that totaled approximately $850M annually• Coordinated asset requirements with project engineers responsible for different sections of airborne and ground support information systems, secured annual budget for and then made sure assets were on contract and purchased before they were needed for installation on mission information systems• Reviewed and approved processor configuration specifications with prime and sub-contractors• Performed asset acceptance testing and inspections with prime and sub-contractors• Contracts liaison between contractor, the military project program office and government auditing agencies• Technically evaluated 5+ contract proposals on an annual basis• Utilized the Federal Acquisition Regulation, Defense Federal Acquisition Regulation and Air Force Acquisition Regulation (FAR, DFAR and AFAR) to ensure contractor proposals met strict federal purchasing rules and regulations

Greenville, Tx

Managed 20 global information systems worth over $350M supporting a high availability intelligence aircraft• Coordinated and delivered two major and numerous minor system hardware/software modifications• Validated customer requirements, coordinated those requirements with appropriate project engineers and then assisted with technical evaluation of the resulting proposals• Conducted critical design reviews; Reviewed/edited technical data; Managed delivery schedules; monitored contractor progress and satisfactory completion of contract requirements• Led numerous teams of 20+ contractor/military members performing worldwide systems installations and modifications• Project liaison between contractor field system modification teams, military customers, and upper management• Performed quality audits and inspections for on-plant work/deliverables and tracked results utilizing SAP• Excellent verbal and written communication skills; developed training, capabilities/status presentations and weekly/monthly/annual work center activity reports and briefed them to upper management• Organized and led numerous charitable activities; Meals-on-Wheels, Clothe a Child, etc.

Offutt Afb, Ne

Performed all aspects of mission information system maintenance in the air and on the ground; systems included digital, radio frequency and communications equipment; flew nearly 1,000 hours in support of national authority and theater commander intelligence collection tasking; supervised others while performing the same duties as well as evaluating professional performance; secured training necessary to accomplish duties prescribed by leadership

Naval Support Activity Souda Bay, Crete, Greece

Responsible for daily administrative operations of an airborne logistics team comprised of three military and five contractors

Bachelor Of Science, Engineering Management

Associate Of Applied Science Degree, Avionics Systems Technology