Thomas Maaß Email & Phone Number

Frankfurt / Main

As co-COO of a global service organization with 1,800 employees, I am responsible for platform operations, the implementation of strategic projects and customer service. We promote technical and organizational transformation through modern sourcing strategies, agile methods and cloud technology. As Country Coordinator for Germany, I am the contact person for the board of directors in the implementation of global initiatives at the local level, for regulatory matters, in crisis management and as… Show more As co-COO of a global service organization with 1,800 employees, I am responsible for platform operations, the implementation of strategic projects and customer service. We promote technical and organizational transformation through modern sourcing strategies, agile methods and cloud technology. As Country Coordinator for Germany, I am the contact person for the board of directors in the implementation of global initiatives at the local level, for regulatory matters, in crisis management and as a discussion partner for the co-determination bodies.Selected results:o P&L management for 1,800 employees and around €350 million p.a.o Significant increase in operational excellence by reducing production disruptionso Continuous improvement with above-average annual efficiency increaseo Significant increase in the nearshoring rateo Successful introduction of offshoring strategieso Organizational design for the introduction of agile working methodso Launch of the program for the use of cloud technology Show less

Frankfurt / Main

The newly established Operations Division is responsible for cross-border platform operations in Issuing, Acquiring, Account Payments and Digital Services. As division manager, I managed 600 employees in five countries and led the integration of the teams and the implementation of a synergy plan. This led to significant savings through integration into the global Worldline organization.Selected results:o P&L responsibility for an organization with 600 employees and a budget of €140… Show more The newly established Operations Division is responsible for cross-border platform operations in Issuing, Acquiring, Account Payments and Digital Services. As division manager, I managed 600 employees in five countries and led the integration of the teams and the implementation of a synergy plan. This led to significant savings through integration into the global Worldline organization.Selected results:o P&L responsibility for an organization with 600 employees and a budget of €140 million p.a.o Successful post-merger integration of the technical teams of Equens and Worldlineo Standardization in line with the technical strategy of the Worldline Groupo Successful consolidation of platforms to increase efficiencyo Implementation of the synergy plan with annual reduction of operating costs by several million € Show less

Frankfurt / Main

In this role, I was the link between global and local technology and was responsible for the implementation of global standards to increase efficiency and quality assurance as well as the strategic planning and control of operational performance. I also represented technical operations in local committees.Selected results:o Service-centric transformationo Implementation of global technical standards (ITIL) and KPIso Above-average management-induced annual efficiency increase… Show more In this role, I was the link between global and local technology and was responsible for the implementation of global standards to increase efficiency and quality assurance as well as the strategic planning and control of operational performance. I also represented technical operations in local committees.Selected results:o Service-centric transformationo Implementation of global technical standards (ITIL) and KPIso Above-average management-induced annual efficiency increase (continuous improvement) Show less

Frankfurt / Main

Responsible for the budgets in issuing and acquiring processing as well as in the software licensing business, including market analysis, product management, development, sales and project implementation. In addition, the maintenance and expansion of customer relationships for long-term business development was part of the tasks.Selected results:o P&L responsibility for 500 employees and around €90 million in sales per yearo Regular sales increases in the double-digit percentage… Show more Responsible for the budgets in issuing and acquiring processing as well as in the software licensing business, including market analysis, product management, development, sales and project implementation. In addition, the maintenance and expansion of customer relationships for long-term business development was part of the tasks.Selected results:o P&L responsibility for 500 employees and around €90 million in sales per yearo Regular sales increases in the double-digit percentage range with existing customerso Acquisition of new customers with an annual sales volume of double-digit million €o Introduction of new products with an annual sales potential in the double-digit million € range Show less

Frankfurt / Main

Overall management of the customer service business (front office, back office, card blocking, fraud management); HR responsibility for 300 employees; implementation of outsourcing and restructuring projects.Selected results:o P&L responsible for 300 employees and approx. €30 million in sales per yearo Successful service consolidation, combined with socially acceptable site closureo Development of a partner network for improved coverage of peak volumes within the financial… Show more Overall management of the customer service business (front office, back office, card blocking, fraud management); HR responsibility for 300 employees; implementation of outsourcing and restructuring projects.Selected results:o P&L responsible for 300 employees and approx. €30 million in sales per yearo Successful service consolidation, combined with socially acceptable site closureo Development of a partner network for improved coverage of peak volumes within the financial services community Show less

Frankfurt / Main

Responsibility for the acquiring and e-commerce business (market analysis, product management and business development); HR responsibility for 50 employeesSelected results:o P&L responsibility for 50 employees and approx. €10 million turnover per yearo Development of a new payment method for the Dutch market, including a pilot phase for market launch

Frankfurt / Main

B2B support for issuing and acquiring customers; contract management and negotiations; representation of the responsible manager in the absenceSelected results:o Increase in sales of the bank customers supportedo Successful sales of new products in the area of ​​credit card processing

Frankfurt / Main

Front office services for credit card issuers and specialized tasks in complaint managementSelected results: Successful implementation of the overall service in credit card processing for a major German bank