Responsible for and manages the Central and Eastern Client Services/Customer Success Managers that are responsible for understanding customer goals, identifying and defining successes and challenges, and facilitating resolution of issuesExecutes the delivery of services to Spillman clients and manages services across all top tier customer accounts within the Central and Eastern USManages a set of top-tier customers directly and provides support as needed to customers post-sale to speed customer adoption of public safety softwareDrive people, process, and technology improvement initiatives to optimize the customer experience end-to-endUse business analytics and intelligence to provide insight to all relevant stakeholders to create and drive change to improve the customer experienceAdvocate on behalf of the customer during all business engagements to ensure a consistent and valuable experience for each customerDesign and implement new methods of customer contact and careEstablish and monitor key performance indicators and make course corrections as needed to meet customer demand

Outside sales rep for largest independent packaging company in the Western, U.S.Hunter - A top performing Rookie in new accounts and new profit dollars.Relationship Builder - Took multiple clients from bottom 10% to top 80% in S.L. Division; Excelled in independent work situations and report writing skills

First response Medical Training & Conflict Resolution (top performer)Highest physical fitness test score in department - Highest in class new training scores

Established new area and trained new employees, Consulted with business owner on advertising and marketing solutions and opportunities. Excelled in; Lead generation, Area/Client management, & Closing the Sale

Managed printing needs for 1/3 of all the departments at the University of UtahHelped train other employees on new Job Flow/Client Management SoftwareAdvised and help direct departments with their advertising and marketing solutions

Handled national accounts - Entertaining, Coordinating, Growing Revenue Managed Quality Control and Established High Standard MarkTop sales assistant in company

Moved into customer service and outside sales - Establishing new clients & relationships Handled Purchasing and coordinating of all outsources work.Started as delivery driver and established relationships and trust and increased responsibilities both internally and with customers. MISC. SKILLS Worked in many office capacities: estimating, purchasing, product planning and consulting. Taught 9th grade classes part time for 2 years. Proficient in: MS Word, Excel, PowerPoint and Outlook.