A proven track record in managing a high performing team, developing strengths of individual contributors, strategic and tactical execution of a team roadmap, predictive analysis and research knowledge of large data sets. Experienced in creating and finding solutions where there is no predefined way of doing things. Uses analytical and strategic thinking to solve problems.Six years of military service has provided me with exceptional discipline and integrity, both of which are necessities to excel in life and in the workplace. An efficient worker who learns quickly, embraces new challenges, enjoys solving problems, and genuinely cares about helping others.Five years of experience in a customer service/high-volume call center environment explaining products and setting appointments as well as five years of management experience encompassing seeking out, hiring, training and supervising others, as well as creating schedules and calculating monthly pay. Proficient in Microsoft Office and the use of CRM's. Many years of experience with multi-line phone/multi-monitor use and frequent handling of difficult situations and multitasking. Expert experience in email copy writing and marketing campaigns.