Turning concepts into sustainable businesses is what I do as a restaurant industry operations leader. I bring a progressive career within the restaurant industry where I managed both franchise and corporate store operations. My skillset is multidimensional and includes strategic planning, P&L, operations management, and business development. Those skills, coupled with a strong competitive streak, the drive of an entrepreneur, and the fact that I just love what I do, have helped me achieve both professional and personal objectives. During my career, I built, launched, and scaled my own franchise concept. I was fortunate to have been mentored by George Naddaff, a visionary recognized as The Franchise Guru in Fortune Magazine (my business partner for 8+ years). I built the operational infrastructure, designed the marketing strategy, and created a thriving business. Our concept won Best New Airport Concept at the ARN Conference. My expertise in the restaurant industry in general and franchising in particular is comprehensive, from vision through branding, process implementation, compliance with all federal or state requirements, and store layout, menu design, and service. As a people leader, I strive to engage and empower teams as I want individuals to be proud of the work they do and the company they serve. I also make sure teams have the training, tools, and resources to be successful. Outside of work, my time is allocated to family, fitness, and following sports.Core Strengths: Strategic Planning │ P&L Management │ Business Development │ Contract Negotiations │ Franchise Operations │ Restaurant Operations │ Franchise Agreements ǀ Franchise Disclosure Documents (FDD) │ Team Leadership │ Vendor Relationships │ Public Speaker
Self-Employed
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Consultant Franchising/ OperationsSelf-Employed Jan 2023 - Present
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President And Chief Executive OfficerGround Round Independent, Owners Cooperative,Llc 2020 - 2022Provided strategic and operational leadership to drive growth of franchise restaurants for the member-owned cooperative. Established Group Purchasing Organization (GPO) reducing food costs. Implemented the Toast Restaurant POS system to enable online ordering in response to COVID pandemic. ► Strategic Planning ► Operations Management ► New Restaurant Launch ► Cost Savings
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ConsultantFuel America 2018 - 2020Allston, Ma.Provided consulting services for coffee café startup, working with owner in turning the concept into a franchise operation. Outlined business objectives and identified market opportunities. Devised franchise business model and introduced standard operating procedures and best practices to position the startup for sustainable growth. ► Franchise Consulting ► Business Model Design ► Franchise Agreements and Disclosures (FDD) -
Director Of OperationsMacaroni Grill 2015 - 2017Northeast U.S.Reporting to the COO of the Northeast Division, oversaw restaurant operations across seven states. Hired key leadership talent, including General Managers and Service Managers, and drove improved staff productivity through training.Revitalized the region, turning it into #1 in the East and #2 across the country. ► Operations Management ► Turnaround ► Marketing ► Team Leadership ► Training
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Founder And Senior Vice President Of OperationsUfood Restaurant Group 2001 - 2014Launched a Healthy Fast Casual restaurant business from the ground up, from concept through regulatory requirements, marketing, process development, and business development. Broad role with P&L accountability for business operations, including hiring and new site construction. Opened a total of 25 locations across the US and won multimillion-dollar RFPs from the Airforce, Army, and US Government Buildings. Created all operational processes and a comprehensive package for franchisees that provided guidance on operations and effective management of P&L.Additional ExperienceMETROMEDIA RESTAURANT GROUP, Plano, TX: Senior Vice President, New GrowthResponsible for the opening of all new locations and remodels for business while leading Regional Managers and Directors of human resources, training, and marketing. AMERICAN HOSPITALITY CONCEPTS, INC., Braintree, MA: Divisional Vice President, New England; Divisional Vice President West; Director of Franchise Operations • Promoted to direct a region considered the highest revenue producer for the company.• Held roles with full P&L accountability and oversight of both corporate restaurant locations and franchises.
Thomas Mackey Skills
Thomas Mackey Education Details
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Hotel, Restaurant And Travel
Frequently Asked Questions about Thomas Mackey
What company does Thomas Mackey work for?
Thomas Mackey works for Self-Employed
What is Thomas Mackey's role at the current company?
Thomas Mackey's current role is Restaurant Industry Business and Operations Executive - Turning Concepts into Sustainable Businesses - Business Development Franchise Operations | Restaurant Operations.
What schools did Thomas Mackey attend?
Thomas Mackey attended University Of Massachusetts Amherst.
What are some of Thomas Mackey's interests?
Thomas Mackey has interest in Reading, Country Music, Sports, Exercising, Weight Lifting.
What skills is Thomas Mackey known for?
Thomas Mackey has skills like Operations Management, Franchising, Franchise Sales, Franchise Consulting, Franchise Contracts, Real Estate, Designing Layouts, Food Distributor Contracts, Capital Equipment Purchasing, Area Development, Menu Creation, Quality Auditing.
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Thomas Mackey
Chairman Of (Rmac), Ramada Management/Marketing Association Of California At Ramada Inns And Resorts 1992 Through 1994.Del Mar, Ca
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