The role of HR MIS Co-ordinator is to contribute to the delivery of an effective, quality HR Management information service to NCG and all Colleges within by development and maintenance of HR Systems and reporting, to produce accurate, timely management information to aid decision making. My main duties are the production of standard and adhoc HRMI reports including Turnover, Sickness, Performance management and Employee related data when required. Contribute to projects on behalf of the… Show more The role of HR MIS Co-ordinator is to contribute to the delivery of an effective, quality HR Management information service to NCG and all Colleges within by development and maintenance of HR Systems and reporting, to produce accurate, timely management information to aid decision making. My main duties are the production of standard and adhoc HRMI reports including Turnover, Sickness, Performance management and Employee related data when required. Contribute to projects on behalf of the group. The undertaking of statistical data returns for AoC, Freedom of information, Gender pay gap Etc. Production of pay costing data for budget setting ad performance monitoring. Production of pay costing reports to meet the needs of NCG. Show less

This role focused on the creation and maintenance of user access within all appropriate systems, ensuring the necessary authorisation levels are provided for current and new advisors. Creation of all consumer new entrants on all required systems, ensuring security is adhered too and correct access is given to systems. Building and maintaining advisor contracts / schedules and building training plans / time slots into the schedule. Deal with password resets and new / modifies systems access… Show more This role focused on the creation and maintenance of user access within all appropriate systems, ensuring the necessary authorisation levels are provided for current and new advisors. Creation of all consumer new entrants on all required systems, ensuring security is adhered too and correct access is given to systems. Building and maintaining advisor contracts / schedules and building training plans / time slots into the schedule. Deal with password resets and new / modifies systems access on all systems used within Consumer. I also maintained work force management schedules by inputting Shrinkage codes submitted by line managers and national resource centre. Previously within this team I have led on in-house automation and reporting initiatives regarding productivity, shrinkage dashboards, Merlin reporting etc. Reporting to all levels up to general manager. Show less

I managed a team of Administration Staff, who dealt with “non standard” issues on behalf of Remote and Outsourced operations. This would include filtering issues to the correct departments via BT Systems CSS / Shock. Printing and Posting Correspondence and Bills which could not be sent from India and forwarding issues to external debt collection agencies where required. The role required me to work closely with various project managers and departments to ensure customer issues and… Show more I managed a team of Administration Staff, who dealt with “non standard” issues on behalf of Remote and Outsourced operations. This would include filtering issues to the correct departments via BT Systems CSS / Shock. Printing and Posting Correspondence and Bills which could not be sent from India and forwarding issues to external debt collection agencies where required. The role required me to work closely with various project managers and departments to ensure customer issues and correspondence were dealt with correctly and efficiently. Show less

I have had various roles within Complaint Management, from Admin to Broadband Jeopardy Management. During this time I developed and implemented various reporting and training tools to be used within Complaints Management. I also spent 7 weeks in Bangalore training a team of advisor to work on various queues. This included training, coaching and quality checking to ensure full understanding of role.I also covered for managers on various occasions from September 2004 onwards, which led… Show more I have had various roles within Complaint Management, from Admin to Broadband Jeopardy Management. During this time I developed and implemented various reporting and training tools to be used within Complaints Management. I also spent 7 weeks in Bangalore training a team of advisor to work on various queues. This included training, coaching and quality checking to ensure full understanding of role.I also covered for managers on various occasions from September 2004 onwards, which led to me being seconded to manager of both Broadband Complaints Team and an Admin Team in September 2006. Show less

The key purpose of my job was to support the Compensation Incentives and Recognition Manager in the Newcastle Call Centre. The key responsibilities within my job were: to provide clerical support to the Bonus and Incentive Manager, to record all queries received by the Compensation team to enable statistical analysis, to calculate bonus payments for all sales personnel based on current compensation plans / BT policy, to deal with compensation queries when they arise.

The Key purpose of my job was to provide full operational and administrative support to BT MOS (offline support Team). The key responsibilities within my job were: to deal with queries as directed, to deal with error correction, complaint handling within locally defined authority levels, processing customer orders in line with BT order entry procedures, providing effective call handling, processing referrals from and to the sales teams and other BT departments, preparation and presentation of… Show more The Key purpose of my job was to provide full operational and administrative support to BT MOS (offline support Team). The key responsibilities within my job were: to deal with queries as directed, to deal with error correction, complaint handling within locally defined authority levels, processing customer orders in line with BT order entry procedures, providing effective call handling, processing referrals from and to the sales teams and other BT departments, preparation and presentation of statistics as directed, archiving customer records within company policy. Show less