Assistant Manager
Gamestop 11/2007 – 1/2011Assistant Manager, Downingtown, PA (6/2009 – 1/2011)• Provided leadership to 12 coworkers maintaining morale though difficult periods• Personal customer review rating averaged 94%.• Daily activities included product marketing, opening and closing the store, and balancing the register against receipts as well as interviewing, hiring, and promoting employees.• Improved store revenue by 5% through selling above average number of subscriptions and excellent customer service satisfying angry and frustrated customers.• Awarded a certificate for outstanding customer service during “Black Friday”.• Hosted twelve major release events including food, drink, and entertainment.Senior Game Advisor, Exton, PA (8/2008 – 6/2009)• Helped parents understand the content of products sold.• I was the “go to person” to find difficult products and provide advice to customers.Game Advisor, Exton, PA (11/2007 – 8/2008)• Focused on customer service – explaining benefits of products and not just selling.• Cleaned and organized the product display daily.