• Managed an $8M budget for payroll, training, transportation, and general expenses, while focusing on zero profit erosion.• Completed fiscal year under budget for 5 consecutive years. • Increased on-time operational efficiency through Southern Region by 1% from 2014-2016.• Managed and communicated operational plans to front-line employees, and provided recommendations for improvements to middle management based on front-line suggestions and experiences. • Provided a voice of communication for front-line employees to middle management. • Interfaced with customers to develop relationships, identify areas for growth, and address/resolve any service-related issues. • Eliminated worksite liabilities, hazards or incidents by performing safety observations, collecting safety performance data, and conducting safety/operating rules classes.• Implemented the CSX operational effectiveness plan. • Developed and communicated the plan for managing local resources to ensure service/budgetary goal attainment.• Coordinated activities related to derailments and other service disruptions. • Investigated and determined cause to ensure future train accident prevention.

• Directed the daily operations for a fast-paced domestic/international freight forwarder. • Coordinated international and domestic freight operations to ensure seamless workflow.• Maintained deadlines on multiple projects simultaneously to ensure on-time deliverables.• Maintained conformance with Indirect Air Carrier TSA regulations for optimal risk management.• Dispatched drivers into area covering the west coast of Florida to maintain logistics and deliverables.• Optimized revenue gains by customizing tariffs, and negotiating profitable rates and tariffs with domestic and international carriers.• Provided daily communication with customers for optimal engagement, satisfaction, loyalty, retention and issue resolution. • Managed sales staff to ensure effective performance.• Developed new accounts and maintained existing accounts to drive long-term growth and success.