Thomas Mario Daniel Email & Phone Number

Southampton, England, United Kingdom

Pre-employment ChecksAdminister the UHS recruitment process in line with all procedural,legislative, statutory, and other required standards including but notexclusive toNHS Employers standardsUK Border AgencyProfessional RegistrationHR Internal process and desktop procedures To review applicant files to ensure all pre-employment standards aremet and advise applicants on pre-employment standards.Interact with candidates to update them on the current status of theirchecksChase and obtain references for our candidatesProvide regular updates to recruiting managers on the status of theircandidatesCheck professional registrations where applicableRun right to work and identify checksAdminister the occupational health checking processOffers and Payroll input To send out unconditional offers ensuring KPIs and turnaround timesare met. To produce and send out contracts of employment for new starters andvariations of contract To provide the HR Operations Team with candidates that have bookedstart dates ensuring their contractual information has been agreed withthe manager Book candidates onto trust inductionUnpaid Placements and Medical Locum Bank To oversee the unpaid placements for non-medical staff Liaise with the university and put in place letters of access for unpaidplacements Check against any service level agreements in place for unpaidplacements Obtain pro forma’s/pre-employment compliance where applicableGeneral To support recruiting managers with queries and provide advice on theentire recruitment processes. To maintain and cleanse the recruitment system to ensure KPI’sare met, and candidates are recruited efficiently and effectively Regular support of the reception desk function to complete IDcheck appointments with candidates Produce ID badges To advise managers, applicants and employees on basic terms andconditions queries To action email account(s) ensuring that all emails are processed.

Bournemouth, England, United Kingdom

Delivery of Pizza to Customers on time without any miss.

Hyderabad, Telangana, India

 Supporting the TA in application management, and offer letter management of the candidates. Partnering closely with the Talent Acquisition team and Hiring managers to understand the upcoming volumes for both campus and experienced hires to build strategies/timelines for smooth and effective onboarding. Offer letter management and scrutinization. Analyze various reports (Offer release, Insufficiency report, and Payroll) for effective follow-up with the onboarding process. Collaborating with COE, CRM, NHR, NHPD & ELE teams to drive for quality & accuracy following SLAs on all deliverables. Worked as POC For Audit FSS. Handled Mail Box for Audit in collaboration with Stakeholders. Extend offers using Avature (ATS) to prospective candidates and provide details (Reports) to the leadership with fool-proof accuracy. Employee’s personal file management. Creation of Process Document (SOP) Review and update in a timely manner. Maintained Shared mailbox with all the updates and ownership.

Hyderabad, Telangana, India

ROLES/RESPONSIBILITES -• Worked as a HR Executive operation for Malaysia Region• Delivered services related HR support for all employees of the GR sites from joining formalities to full and Final Termination.• Made decisions and identify and resolve complex queries on a day-to-day basis.• Was Responsible to Process customer instructions as per the agreed Standard Operating Procedures• Adhered TAT as per daily / monthly agreed PLAs for all General Processing Activities• Provide accurate MI with Analysis• Made sure SLA’s are been met on timely manner.JOB DESCRIPTION -• Worked on multiple case request that are been raised by employee’s on HR Service Now Tool.• Processed below HR Que's:-Taleo-Dependent-Probation-Re-Organisation-LOA - Leave of Absence-Cost Centre Change-Pay Rate Adjustment-Transfers-Termination• Follow up on pending Que’s with regards to the request raised by the staff.• Providing approvals on the information confirmed.• Updating information of staff after multiple validation on HR system• Delivering End to End process.

Hyderabad Area, India

Worked as a collection associate with HSBC Bank• Since 3rd of May 2018 • Was a volunteer in Ashray Akruti for Hearing impaired children’s fair conducted by HSBC Bank.JOB DESCRIPTION -• Handled inbound and outbound calls for HSBC customers account which included credit card, Loan,Overdraft account. More focused towards customers who are in collections and in delinquent status.• Majorly handled customers who are based in UAE, Bahrain and Qatar.• Solved queries of the customers on calls and dealt with their concerns in a professional manner.• Followed up on customer’s accounts which are more impacted and financial distress to understand their situation and suggested them with an alternative options which would mitigate delinquency • Updated customers account with security guidelines by HSBC Bank• Documented of accounts that are required for the customer’s smooth relationship and services from the bank.ROLES/RESPONSIBILITES -• Was responsible to retain good customers and mitigate delinquency under HSBC guidelines • Managed customers account with different currencies who are based in UAE, Bahrain and Qatar• Was responsible to understand the concern of the customers who are in tough situation. Provided adequate financial plan on their account• Was responsible to communicate with customers in professional manner with proper negotiation skills which would be profitable to bank as well as the customers• Helped the customers to come out of the financial distress with the help of professional tools and applications which includes Worksation ,FDR. • Calculated accurate information as per the bank guidelines and suggested to customers for advancing payments on their accounts which would help them to come out of delinquency • Made follow up phone calls to customers on their accounts which would help to understand the situation of the customers more broadly in terms of suggestion toward the payments.

Hyderabad Area, India

• Worked as Senior Customer Service Representative with Synchrony financial bank since 12th May 2014 Until 19 April 2018.• Was a volunteer in job fair 2014 event of Synchrony financial Bank.JOB DESCRIPTION -Handled inbound calls regarding customer inquiries, concerns and complaints on online payments and credit services.Project a professional company image through Phone interaction.Serviced calls from Customers based in US.● Solved queries and concerns on the call● Provided Customer with Product and Services information● Followed up on Customers inquires and resolved them accordingly.● Recognized, documents and alert the Supervisor of trends in Customers calls● Recommend Process ImprovementsROLES/RESPONSIBILITES -● Was responsible for providing highest level of customer service by helping customers efficiently and in a friendly manner within company guidelines.● Was responsible for Handling customer account inquiries & customer complaints by providing accurate, valid and complete information by using the right methods/tool.● Was responsible for identifying and assessing customer needs to achieve satisfaction.● Was responsible for maintaining a good performance against the business goals.● Was responsible to follow communication procedures, guidelines and policies.● Mentored new joiner’s and helped them to get up to speed.● Floor walked for new hires and helped those assisting customers by addressing their process related queries and shared different metrics of an organization

Master Of Business Administration - Mba, Human Resources Management And Services

Bachelor Of Commerce - Bcom, B.Com

Human Resources Management/Personnel Administration, General

Activities and Societies: CIPD Level 5People Management