As one of the Sales Managers at Fenwick, I lead our Pick, Pack, and Dispatch department, managing a team of nearly twenty dedicated individuals to ensure smooth order processing and customer satisfaction. My leadership style is rooted in creating a trust-based environment; I believe building genuine relationships with my team drives better performance and morale. Drawing on my years in customer-facing roles in the hospitality industry, I’ve learned to communicate effectively across all levels—whether with customers, colleagues, or external partners. I aim to strike a balance between supportive guidance and authority, empowering my team to excel while holding high standards for accountability.