Thomas Martinez Email & Phone Number

Pennsylvania, United States

Responsible for everything previously listed under Technical Serices Specialist Working with the CEO, VP’s, Directors and other managers to work through Projects for National account holders like Panera, McDonalds, and Five Below Corporate. Oversee configuration team to make sure projects, installation jobs, and service tickets go out as dated. Help keep track of inventory and how it will affect project and daily operation. Worked to build an efficient and… Show more Responsible for everything previously listed under Technical Serices Specialist Working with the CEO, VP’s, Directors and other managers to work through Projects for National account holders like Panera, McDonalds, and Five Below Corporate. Oversee configuration team to make sure projects, installation jobs, and service tickets go out as dated. Help keep track of inventory and how it will affect project and daily operation. Worked to build an efficient and highly functional configuration lab for the company. Provide designs for commercial projects to include all fire alarms, access control systems, video surveillance cameras and security systems. Work with sales, operations, and staff to interpret specific project specifications, drawings, and system layout. Develop full scale project plans and define project tasks and resources requirements. Show less

Responsible for performing a wide variety of diagnostics, configuration, and repairs of surveillance equipment. Responsible for testing new equipment and software pertaining to networking, surveillance, and access control. Maintain network surveillance system and camera maintenance within the corporate headquarters. Responsible for the programming of surveillance equipment, routers, access points, cradlepoints, network speakers, access control, and more. Act as… Show more Responsible for performing a wide variety of diagnostics, configuration, and repairs of surveillance equipment. Responsible for testing new equipment and software pertaining to networking, surveillance, and access control. Maintain network surveillance system and camera maintenance within the corporate headquarters. Responsible for the programming of surveillance equipment, routers, access points, cradlepoints, network speakers, access control, and more. Act as high-level support for other operation teams internally and externally. Communicate and work closely with third party partners that supply equipment. Ensure all equipment and software is up to date and working as it should. Provide direction and support to technicians assigned to projects. Identify and evaluate problems that arise. Provide proactive solutions to management. Present project progress to Manager and other departments as needed. Show less

Greater Philadelphia Area

 Working to repair computers whether it be hardware or software issues.  Worked with many different operating systems such as Windows, Linux, and OSX based systems.  Building computers for individuals and their specific needs. Install home office setups and wireless home routers.

Greater Philadelphia

Responsible for performing a wide variety of diagnostics and repairs of surveillance equipment.Responsible for maintaining surveillance systems, installations, adjustments, repairs, and routine maintenanceResponsible for the programming and installation of surveillance equipment during multiple large scale projects.Responsible for managing information systems and networking.Experienced in working with Network Video Recorders as well as many other types network… Show more Responsible for performing a wide variety of diagnostics and repairs of surveillance equipment.Responsible for maintaining surveillance systems, installations, adjustments, repairs, and routine maintenanceResponsible for the programming and installation of surveillance equipment during multiple large scale projects.Responsible for managing information systems and networking.Experienced in working with Network Video Recorders as well as many other types network video equipment. Experienced in CCTV equipment, installation, maintenance, and diagnostic/repair of CCTVEnsure that the Surveillance department is compliant with the Pennsylvania Gaming Control Board. Show less

Greater Philadelphia Area

Monitor casino activity to detect theft, cheating and suspicious activities.Work with the State Police and Gaming Control Board to investigate a variety of issues that may arise. Enforce policies within the casino in regards to table games as well as other casino regulations.Retain vast knowledge of the inner workings of a casino as well as table games themselves.

Greater Philadelphia Area

 Provide specialist competence within the computer systems function to maximize efficiencies across all departments to meet the identified customer demand. Facilitate computer systems training programs for coworkers Maintain high level of proficiency in store systems and PC skills and awareness of technology Diagnose system problems and make recommendations on resolution Serve as the principal technical authority on asset management related matters Partner with… Show more  Provide specialist competence within the computer systems function to maximize efficiencies across all departments to meet the identified customer demand. Facilitate computer systems training programs for coworkers Maintain high level of proficiency in store systems and PC skills and awareness of technology Diagnose system problems and make recommendations on resolution Serve as the principal technical authority on asset management related matters Partner with Operations Manager to negotiate and monitor external service contracts and forecastfinancial budgets pertaining to facility maintenance long term planning Oversee and direct local IT maintenance and contractors. Show less

Greater Philadelphia Area

 Dispatch agents to specific areas of the store where incidents have been reported. This involves coordinating the paths that agents should take as well as giving them information as incidents develop.  Ensure the safety of both customers as well as coworkers within the confines of the store. Liaison between the store and the local authorities making sure that all information regarding criminal incidents is relayed properly to the local authorities. Operating CCTV cameras in… Show more  Dispatch agents to specific areas of the store where incidents have been reported. This involves coordinating the paths that agents should take as well as giving them information as incidents develop.  Ensure the safety of both customers as well as coworkers within the confines of the store. Liaison between the store and the local authorities making sure that all information regarding criminal incidents is relayed properly to the local authorities. Operating CCTV cameras in order to monitor different areas of the store. Also recording footage to use as evidence in shoplifting and insurance cases. Conduct investigations that involve the store and its patrons. These investigations are kept on file and used in cases that may arise. Organize department meetings in which new safety and crime prevention methods are analyzed. These methods are then put into practice within the field.  Administer first aid to customers as well as coworkers who have been injured within the store. In charge of evacuation plans of the store in order to ensure the safety of customers and coworkers alike. Conduct audits throughout the store to ensure that the store is a safe and secure for coworkers and customers alike.  Help to deter and prevent theft of store merchandise.  Work alongside Logistics in order to find discrepancies in stock and determine whether this is due to theft or errors within the system.  Took part in a large scale investigation that involved the recovery of over $50,000.  In charge of incidents involving information security. Show less

Greater Philadelphia Area

In charge of delegating responsibilities for the returns and home delivery departments. Managing both departments and making sure it runs in a smooth manner. Assist customers and give them a pleasant after sales experience. Resolve any customer issues that may arise.

Greater Philadelphia Area

 In charge of setting up deliveries with assembly and loading customer vehicles. Helped to keep inventory and hand out merchandise to customers. Sold services as well as merchandise to customers. Worked closely with customers to ensure that they had a pleasant experience.