Thomas Mason Email & Phone Number

Exeter, England, United Kingdom

Metering Administration from readings, data analysis and metering updates. Data analysis to find problems and investigate for solutions. Ran reports for internal and external stakeholders of metering updates. Brought in Data Integrity checks to improve read performance with proactive updates. Data integrity arm of projects for improved read capture now and in future. Complex query reviewer, communicating with internal and external parties for resolution.

Exeter, England, United Kingdom

Inbound contacts for the billing side of South West Water Actively sort to resolve customer queries on the first contact. Used detailed knowledge of processes to effectively answer customer questions and drive customer satisfaction. Approached customer service with positive attitude and helpful demeanour. Kept confidential records and financial information private, secure and compliant with GDPR regulations. Managed contacts in CRM software and logged compliments and complaints in adherence to procedures. Engaged, interacted and communicated with customers and provided creative solutions to problems. Attended customer queries based on cause, impact and provided appropriate solutions. Employed active listening and analysis to develop strong understanding of customer needs. Contributed to projects improving customer service strategy and process efficiency (Customer Moves and Bill Ceilings)