Thomas Mathew Email & Phone Number

Dubai, Ae

• Supported project planning and execution for multiple client engagements, ensuring adherence to timelines, budgets, and quality standards.• Coordinated communication and collaboration among cross-functional teams, including developers, designers, and marketing specialists, to deliver projects on time and within scope.• Tracked project progress, milestones, and deliverables using project management software like Jira and SMA X, resulting in a 20% increase in project efficiency and timely completion.• Proficient in Scrum methodology and experienced in effectively applying Scrum principles and practices to drive successful project delivery.• Prepared and presented project status reports to senior management, providing insights into project performance, risks, and strategies.• Conducted regular client meetings to gather requirements, address concerns, and ensure alignment with project objectives, resulting in a client satisfaction rating of 94%.

London, England, United Kingdom

• Merchandising: encouraged to take ownership of stock levels and pricing, as well as to provide a high level of merchandising so that each customer can easily find the right product for their sporting practise• Customer Service - Using my sporting passion, I have to share my tips and experiences with users, and I should provide the best technical advice for the sports that I am in charge of. Decathlon has transformed into an omni - channel company in the last year, so sport advisors must assist customers in all aspects of retail shopping, whether in-store or online.

India

• Technology - Incorporation of UKG HR and Work Management Solutions within the company as an HR tool to track the payroll of the labor force. Increased the HR productivity by 70% compared to the previous signature-based ledger.• Government Regulations and Compliance - Adoption of the E-Way billing system into the Logistics Department. This included training from the Sales Tax Office on the procedure of generating E-Way bills. This was in compliance with the GST Act, 2017.• Environment & Sustainability - Reduced the usage of plastic covers for packing the products, instead of that cotton waste materials were used. An added savings of $ 0.41 per bundle (50 bags) and $ 14860.29 in a year was achieved.• Quality Control - Incorporated various quality control methodologies to aid the final product (cotton bags) from the damages caused by natural factors (rain and transportation damagesPerformed a case study to analyze factors causing fungal attacks on cotton materials.Incorporated a heating plant within the factory to dry and heat the plastic bags (post-production) before shipping. This process boosted the sales number by increasing the revenue from |0.78 cr. to |1.3 cr.• Marketing - Managed 12 clients and maintained a healthy relationship during my tenure.Realized that Small, Medium Enterprises (SME) have closer connections to clients than larger corporations. Hence leveraged our Quality Control procedures as marketing tools and submitted internal audit reports.

Kozhikode, Kerala, India

• Achieved the yearly ambition up to 110%, and also for fishing, Decathlon Calicut received the highest growth rateup to 365% among DSI level.• Awarded Certificate Of Achievement from the CEO of Indian Decathlon Mr. Steve Dykes during the happy community launch on 14th march 2019 from Bangalore, for initiating CSR project in decathlon Calicut.• Have done layout changes according to commercial and seasonal changes.• Created 3 communities for Fishing, hiking/trekking and basketball. Practice sports once in a month to maintaincustomer relation.• Trainer for interns and part-timers, sales training, induction training and basic safety training.• Managing The Team- As a sports leader for two departments, we have to delegate the assigned duties andresponsibilities to each team member and their working hours ( rostering ).• Digital - As retail continues to evolve, I have to discover new ways to build brand through social media and otherdigital channels.• Partnerships- Once my business is thriving in-store and online, I have to reach out into community and work withlocal sports clubs/schools/businesses to develop partnerships. Here is where I have to apply my networking skills inorder to strengthen our brand and to make my sport accessible within the community.• Customer Service - Always the customer will be my number one priority, I should have the means to listen totheir feedback in order to make improvements to my business.• Brand- they will build the best product offering for my customer. I can choose all the ranges within my sport, I have to organize events in our local area to increase brand awareness and customer participation in sport.

Master'S Degree, Msc Project Management

St. Josephs College Devageri, Business/Commerce, General