Thomas Mathew Email & Phone Number

London, England, Gb

London, England, United Kingdom

In my present role, I oversee operations for a high-volume business.providing Money transfers (cross border payments), Gold loans, and Moneyexchange (bureau de change) to customers. I oversee staff, delegate duties,and motivate performance for both sales and service. In addition, I utilise.my insight regarding products, pricing, and services to assist patrons andexpand revenue. Other duties and achievements entail: Serve as the Branchcompliance officer; implement and adhere to the policies of theorganisation.• Conduct employee training regarding & ‘’Know Your Customers’’ (KYC) procedures; outline due diligence for high-risk amounts.• Upload KYC documents and maintain records.• Achieve and surpass targets for sales and service.• Highlight protocols for identifying suspicious activity.• Report unusual activity or backlisted customers to the MLRO.• Identify unusual / high volume / linked transactions and collect thesupporting documents to report to MLRO.• Monitor execution of regulations issued by local regulatory authoritiesand the internal policies and procedures in the branch / country.• Receive Internal Suspicious Activity Reports (ISAR) from the staff /branch; investigate and forward the report(s) to the MLRO, UK Head Officefor further action.• Ensure compliance with UAEEX’s AML & CTF Policy & Procedures.• Implement regulations issued by HMRC and internal AML & CTF Policy & Procedures.• Performing EDD on high-risk transaction amounts/ countries/ customers.• Educate staff in the branch regarding internal AML, CTF and Customer DueDiligence (KYC) procedures.• Act as a contact point for all staff in the branch on matters relating toAML & CTF.• Accelerated gold loan growth by 80% in the first year; increased revenueby 30% YOY.• Increased Suspicious Activity Reports (SAR) in East Ham branch byencouraging team to voice concerns.

London, United Kingdom

At this point in my career, I led operations for a popular location. Iutilised my expansive insight on branch products and services to drive.growth. I also strengthened customer relationships which resulted in even.more sales. I was also bestowed with full accountability for compliance withFCA and HMRC regulations as well as Anti-Money Laundering (AML) legislation.Other accomplishments and responsibilities entailed:• Facilitated money transfers for a global clientele to locations throughoutthe world.• Integrated improved practices at a new branch location that yielded 25%greater revenue above targets.• Updated records regarding pledged gold or cash held within the safe whilemaintaining confidentiality practices.• Verified customer IDs, demographic information, and other requirementsbefore processing transactions.• Led retail staff, instilled customer service strategies, and highlightedconsultative sales techniques.

London, United Kingdom

• Achieved 20% sales growth by integrating impactful business and commercialenhancements.• Trained and mentored talented individuals who later received promotions toSupervisor at five locations opening over a two-year period.• Led budget development, optimised resource management, and accomplishedcost control measures.• Motivated staff performance while accomplishing business, service, andquality targets consistently.• Introduced improved practices to reduce shrink and deter theft therebymaintaining desired profitability.

Mba: Masters, Business Administration; International Business, 2:1

Dissertation: Managing Human Resources from a Small Business Perspective

Ba (Hons), Business Studies, 2:1

International Strategic Management, Strategic Brand Management Logistics & Supply Chain Management Marketing Management Corporate Finance.