Tom M. Email and Phone Number
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Global IT Service Delivery, Program Management, Agile Transformation, Software Development, App Support, and Business Relationship Management experience with Fortune 100 companies to lead projects using Waterfall & SAFe Agile methodologies. Hands-On Project Manager - successfully implements “fit-for-purpose” business solutions that transform an organization into one that provides top-class customer service, profit increase, regulatory compliance, collaborative, and recognizing Lean practices and values. Demonstrates expertise in utilizing Scrum—in an agile way—to manage software development complex projects. Inspirational servant leader, mentor, and coach to build and lead high-performing Agile Scrum teams ensuring the effective use and practices of the Agile framework in achieving business value. Proven track record of success in working with multiple vendors (vendor selection, negotiation, contract approval, and management), Business, Operations, External Vendors, Inter-department teams, and Development teams to deliver value and effectively develop meaningful project metrics to support consistent and high-quality delivery.Highlights of my achievements:√ Delivered a multi-year strategic low-code platform for the compliance KYC business with state-of-the-art technology with a team of Scrum Masters using SAFe Agile Development methodology.√ IT Production Services Manager (L1, L2, and L3) for global business units provided 24X7 customer support and accountability for 50+ applications supported by ~125 global IT teams; operating budget of $20M+ per annum.√ Delivered a Regulatory/ Compliance project Monet on time and under budget (13%) through a well-collaborated and controlled end-to-end testing process, test plan, and test data which included an aggressive schedule and cross-departmental, multi-regional corporate collaboration.√ Migrated 3 of the liability applications from AIG Data Center to AWS Cloud with CI/CD (Continuous Integration and Continuous Deployment) capabilities. Migration effort resulted in 20% infrastructure cost savings to the business.
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Senior Information Technology Program And Delivery ManagerBrown Brothers HarrimanHanover, Nj, Us -
Senior Information Technology Program/ Delivery ManagerBrown Brothers Harriman Aug 2019 - PresentNew York, Ny, Us
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Global It Program/ Delivery ManagerAig Apr 2011 - Mar 2019New York, Ny, Us Global Head of Service Delivery & Production Support (2015 – 2019)Scrum/Agile Transformation:• Significantly accelerated business value delivery to customers by migrating programs from Waterfall structured software development methodologies to SAFe Agile methodologies.• As part of Agile Transformation initiative, collaborated with the AIG’s Corporate PMO and Internal Audit teams and simplified the required artifacts for Agile programs (vs. traditional Waterfall method) and demonstrated the newly designed process and tool (GitHub/Rally/ Confluence) provided better control, audit measures, business value and transparency to the project stakeholders.• Improved operational efficiently and increased business productivity by establishing a Kanban Board for Agile Transformation initiatives, which brought better collaboration and transparency across the teams and business.Program Management & Leadership:• Spearheaded program delivery and managed multiple Scrums, including user story creation, automated test script development, CI/CD (Continuous Integration and Continuous Deployment) pipeline UAT, and production deployment.• Migrated 3 of the liability applications from AIG Data Center to AWS Cloud with CI/CD (Continuous Integration and Continuous Deployment) capabilities. Migration effort resulted in 20% infrastructure cost savings to the business.Application Support & Business Relations Management:• IT Production Services Manager (L1, L2, and L3) for Liability, Financial Lines & Multinational business segment with 24X7 responsibility and accountability for 50+ applications supported by ~125 global IT team; operating budget of $20M+ per annum.• Responsible for Service, Incident, Problem/Event, and Change Management, SLAs and KPIs, Root Cause analysis and remediation, Risk and Compliance Management, and drive a culture of Continuous Service Improvement using ITIL/ITSM. -
Associate Information OfficerAig Mar 2011 - Apr 2015New York, Ny, Us• Provided leadership to 160+ resources contractors with an operating budget of $20M+ per annum. Delivered a multi-year strategic development program with a team of Scrum Masters using SAFe Agile Development methodology.• Served as the Point of Contact for 15 interfacing systems and production deployment management; prepared biweekly IT Steering Committee updates to the CIO/CTO; and prepared and presented weekly status review to business SVPs.• Delivered project Monet on time and under budget (13%) thru a well collaborated and controlled end–to-end testing process, which included an aggressive schedule and cross-departmental, multi-regional corporate collaboration.• As the IT Lead, responsible for annual IT budget (CAPEX & OPEX), Depreciation schedule, quarterly and annual SOX reporting, vendor contract negotiation and application release schedule• IT Liaison between Operation Officers (SVP), Vendor Personnel, and Business sponsor.
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Manger, Systems & Designs – Global Marine Commercial InsuranceAig Sep 2008 - Mar 2011New York, Ny, Us• Delivered a multi-year vendor (Oceanwide) supported - SaaS (Software as a Service) Marine Underwriting Application on time for the Global Marine Division. Headed the business analyst and end-to-end UAT teams for successful delivery. • Business-IT relationship manager – managed the day-to-day operations and IT enhancements of North America, Central Growth and Asia Pacific region’s Underwriting systems GENOA, eMarine 1.7 and eMarine 2.1 respectively for the Global Marine division.
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Project ManagerAig Mar 2006 - Sep 2008New York, Ny, Us• Delivered a significantly large, Regulatory initiated, time sensitive, multi-million dollar, complex project that involved more than 45 applications across multiple functional areas of the insurance business such as Underwriting, Claims, Actuarial, Reinsurance, Cash management, General Ledger accounting, and Regulatory reporting. First project to undergo the newly developed guideline of the PMO and IAD. • Managed one of a two year long project after taking over mid-flight and came up to speed quickly on the project, business & technology and guided in to completion. Quickly build credibility, establish rapport, and maintain communication with stakeholders at multiple levels. This project involved over 60 + applications from multiple business areas such as Underwriting, Claims, Actuarial, Reinsurance, Financial & Management Accounting, etc. Saved around 120K on this 1.4 million dollar project.
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It ArchitectGe Asset Management Inc. 2001 - 2006 Business Systems Analyst; Project Manager; Technical Architect; Subject Matter Expertise
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It ConsultantZylog Systems International Llc 1999 - Mar 2001 Technical Consultant to GE Asset Management, Inc.
Tom M. Skills
Tom M. Education Details
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St. Josephs College, Bharathidasan UniversityComputer Sciece -
St. Xavier’S College, Manonmaniam Sundaranar UniversityPhysics
Frequently Asked Questions about Tom M.
What company does Tom M. work for?
Tom M. works for Brown Brothers Harriman
What is Tom M.'s role at the current company?
Tom M.'s current role is Senior Information Technology Program and Delivery Manager.
What is Tom M.'s email address?
Tom M.'s email address is to****@****aig.com
What is Tom M.'s direct phone number?
Tom M.'s direct phone number is +120163*****
What schools did Tom M. attend?
Tom M. attended St. Josephs College, Bharathidasan University, St. Xavier’s College, Manonmaniam Sundaranar University.
What skills is Tom M. known for?
Tom M. has skills like Sdlc, Business Analysis, Vendor Management, Project Management, Requirements Analysis, Program Management, It Strategy, Business Process Improvement, Software Project Management, Enterprise Architecture, Pmo, Insurance.
Who are Tom M.'s colleagues?
Tom M.'s colleagues are Joanna Oleszek, Christine Falkenberg, Anna Kotlarz, Aneta Kowalczyk, Kimberly Manigault, Sally Smith, Klaudia Stopa.
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