Tom M. Email & Phone Number

Hanover, Nj, Us

New York, Ny, Us

New York, Ny, Us

 Global Head of Service Delivery & Production Support (2015 – 2019)Scrum/Agile Transformation:• Significantly accelerated business value delivery to customers by migrating programs from Waterfall structured software development methodologies to SAFe Agile methodologies.• As part of Agile Transformation initiative, collaborated with the AIG’s Corporate PMO and Internal Audit teams and simplified the required artifacts for Agile programs (vs. traditional Waterfall method) and demonstrated the newly designed process and tool (GitHub/Rally/ Confluence) provided better control, audit measures, business value and transparency to the project stakeholders.• Improved operational efficiently and increased business productivity by establishing a Kanban Board for Agile Transformation initiatives, which brought better collaboration and transparency across the teams and business.Program Management & Leadership:• Spearheaded program delivery and managed multiple Scrums, including user story creation, automated test script development, CI/CD (Continuous Integration and Continuous Deployment) pipeline UAT, and production deployment.• Migrated 3 of the liability applications from AIG Data Center to AWS Cloud with CI/CD (Continuous Integration and Continuous Deployment) capabilities. Migration effort resulted in 20% infrastructure cost savings to the business.Application Support & Business Relations Management:• IT Production Services Manager (L1, L2, and L3) for Liability, Financial Lines & Multinational business segment with 24X7 responsibility and accountability for 50+ applications supported by ~125 global IT team; operating budget of $20M+ per annum.• Responsible for Service, Incident, Problem/Event, and Change Management, SLAs and KPIs, Root Cause analysis and remediation, Risk and Compliance Management, and drive a culture of Continuous Service Improvement using ITIL/ITSM.

New York, Ny, Us

• Provided leadership to 160+ resources contractors with an operating budget of $20M+ per annum. Delivered a multi-year strategic development program with a team of Scrum Masters using SAFe Agile Development methodology.• Served as the Point of Contact for 15 interfacing systems and production deployment management; prepared biweekly IT Steering Committee updates to the CIO/CTO; and prepared and presented weekly status review to business SVPs.• Delivered project Monet on time and under budget (13%) thru a well collaborated and controlled end–to-end testing process, which included an aggressive schedule and cross-departmental, multi-regional corporate collaboration.• As the IT Lead, responsible for annual IT budget (CAPEX & OPEX), Depreciation schedule, quarterly and annual SOX reporting, vendor contract negotiation and application release schedule• IT Liaison between Operation Officers (SVP), Vendor Personnel, and Business sponsor.

New York, Ny, Us

• Delivered a multi-year vendor (Oceanwide) supported - SaaS (Software as a Service) Marine Underwriting Application on time for the Global Marine Division. Headed the business analyst and end-to-end UAT teams for successful delivery. • Business-IT relationship manager – managed the day-to-day operations and IT enhancements of North America, Central Growth and Asia Pacific region’s Underwriting systems GENOA, eMarine 1.7 and eMarine 2.1 respectively for the Global Marine division.

New York, Ny, Us

• Delivered a significantly large, Regulatory initiated, time sensitive, multi-million dollar, complex project that involved more than 45 applications across multiple functional areas of the insurance business such as Underwriting, Claims, Actuarial, Reinsurance, Cash management, General Ledger accounting, and Regulatory reporting. First project to undergo the newly developed guideline of the PMO and IAD. • Managed one of a two year long project after taking over mid-flight and came up to speed quickly on the project, business & technology and guided in to completion. Quickly build credibility, establish rapport, and maintain communication with stakeholders at multiple levels. This project involved over 60 + applications from multiple business areas such as Underwriting, Claims, Actuarial, Reinsurance, Financial & Management Accounting, etc. Saved around 120K on this 1.4 million dollar project.

 Business Systems Analyst; Project Manager; Technical Architect; Subject Matter Expertise

 Technical Consultant to GE Asset Management, Inc.

Master Of Computer Applications - Mca, Computer Sciece

Bachelor Of Science - Bs, Physics