Thomas Mayne Email & Phone Number

Minneapolis, Minnesota, Us

• Successfully manages complex, global, multi-phased, strategic implementations for a variety of client and segments with project teams of up to 50+ resources.• Has delivered 100% of all projects within scope, time, and cost while maintain a promotor NPS score on all accounts.• Successfully managed and implemented top 5% of Dayforce largest strategic accounts ranging from 10,000 to 150,000 employees worth up to 8+ million dollars in reoccurring revenue.• Effectively documented and communicated RAID (risks, actions, issues, decisions) items to successfully deliver Dayforce on time and under budget.• Developed framework and direction for clients needing assistance in organization readiness while developing standard operating procedures (SOPs) resulting in detailed playbooks for clients processing payroll. • Assists in product enhancements and/or gaps needed for clients, SI’s and internal partners.• Trained other associate Project Managers on Dayforce methodology and best practices.

Minneapolis, Mn, Us

• Successfully manages complex, global, multi-phased, strategic implementations for a variety of client and segments with project teams of up to 50+ resources.• Has delivered 100% of all projects within scope, time, and cost while maintain a promotor NPS score on all accounts.• Successfully managed and implemented top 5% of Ceridian’s largest strategic accounts ranging from 10,000 to 150,000 employees worth up to 8+ million dollars in reoccurring revenue.• Effectively documented and communicated RAID (risks, actions, issues, decisions) items to successfully deliver Dayforce on time and under budget.• Developed framework and direction for clients needing assistance in organization readiness while developing standard operating procedures (SOPs) resulting in detailed playbooks for clients processing payroll. • Assists in product enhancements and/or gaps needed for clients, SI’s and internal partners.• Trained other associate Project Managers on Ceridian methodology and best practices.

Minneapolis, Mn, Us

• Successfully delivered Ceridian’s first Microsoft Dynamics client on time and under budget for a client with 10,000 employees• Ability to coordinated internally with any defects while solutioning end product.• Liaison between internal partners for clients going through implementation.• Managed risk through strict governance and scope while building out real time dashboards for internal and external stakeholders.• Created and maintained project plans, risks, and other standard project management documentation.

Charleston, Sc, Us

• Manages and oversees the daily assignments, development and success of 23 employeeso Reports to Finance, teams projected hours, costs and Utilization per quartero Provides upper management with projections, timelines and forecast on a quarterly basis.o Meets weekly with stakeholders on system limitations, enhancements and market requests to ultimately enhance application capabilities.o Monitors approximately 170 assignments at different stages at one given timeo Assisted Analyst on calls with client/vendor to ensure proper communication is provided• Developed processes and procedures to a newly developed teamo Completed over 100 integration out of a backlog of 300 integration's in less than 8 monthso Hit goals set by stakeholders for the 8 months in a rowo Build out a repeatable process that the team adhere to regularlyo Personally responsible for hiring 21 of the 23 employees

Charleston, Sc, Us

• Involved in developing the Statement Of Work (SOW) and Level Of Agreement (LOA) between Benefitfocus System Integrator (SI) and potential client• Reported all discrepancies, contractual modifications and daily communication to upper management and other appropriate internal associates.o Respond to customer and carrier inquiries regarding product functionality or system issues by gathering pertinent details from customer to properly assess and respond with action plan/resolutionSupported SI companies with communicating processes and procedures to clients, brokers and carriers.o Effectively manage and prioritize customer issues; identify and escalate critical issues, as necessary to appropriate departmentso Maintained approximately 20 clients and 5 SIs at one given time.o Assisted SI’s in developing testing timelines and activities on implementations, including component, system, and User Acceptance testing (UAT)o Assisted SI’s with configuring Benefitfocus’s system on clients plan structures, layout and requirements for 30+ clients and 210 individual carrier files.o Work directly with customers to troubleshoot, research, and resolve questions and issues within our products• Developed, conducted and evaluated training material surrounding Data Exchange for Third Party Administrators (TPA)o Developed Benefitfocus requirements for SI Data Exchange roles, guidelines and certification processes and procedureso Conducted monthly, week long training classes for TPA requiring certification in the Benefitfocus platform.o Created standard operating procedures (SOP), service level agreements (SLA’s), checklists and grade sheets for all trainees requiring certification in the Benefitfocus system.o Provided SI’s high level knowledge of Benefitfocus terminology, basic Human Resources (HR) and benefits management concepts that coincide with industry standards.

Charleston, Sc, Us

• Responsible for the testing of enrollment data built inside Benefitfocus’s application with clients insurance carrierso Successfully transmitted 80+ production files to multiple carriers o Responsible for 40-60 individual carrier files at any given time• Interpret technical requirements documents during configuration, and contribute to creation of new technical requirements documents as necessary• Research, review and analyze file issues using the enrollment platform, running SQL queries, as well as various proprietary systems.• Successfully analyzed, designed, developed and tested various client/carrier account structures and/or coding supplements to provide a seamless benefit enrollment and Software as a Service (SaaS) for 50+ clientso Serves as lead integration analyst for clients with a membership base of 1,000 to 50,000+ employees.• Provide strong attention to detail and eagerness to troubleshoot and solve problems as they have come up.• Utilize, document and track all deliverables and Milestones on a weekly basis in Sales Force to ensure EDI files are on schedule• Act as liaison across technical and operational departments• Create and maintain integration test plans and test cases in accordance with internal and external project plans and technical requirements • Coordinate with the Benefitfocus Configuration Management team to ensure test environments are updated as needed for testing and running the appropriate code version at all times • Facilitate regular status meetings with the partner client and the Benefitfocus internal project teams • Drive test progress including processing inbound/outbound files, delivering reports and extracting data.• Coordinate issue identification and tracking along with troubleshooting: execute issue resolution and escalation of critical issues during testing • Serve as a project Subject Matter Expert during "go-live" planning and execution

•Reviewed and updated multiple reports including the Project Management Plan (PMP), User’s Logistics Support Summaries (ULSS), and Integrated Logistic Support (ILS) Certifications.•Provided, reviewed and updated PMP’s that addresses process and project engineering and required support until completion of task order•Provided ILS preparation and dissemination of documentation for the identification of technical, equipment, provisioning and sparing requirements•Prepared equipment technical and logistics support documentation.•Assessed progress and identify schedule and technical variances and provide monthly reports.•Prepared various briefings, technical and financial reports as required•Reviewed and evaluated all ILS Certifications and all associated data in applicable Naval Sea Systems (NAVSEA), Naval Supply Systems (NAVSUP), Space and Naval Warfare Systems (SPAWAR), and Program Executive Office (PEO) supporting the Command, Control, Communications, Computers and Intelligence (C4I) databases to support the initial systems fielding and installation.•Submitted ILS Certifications using the Navy Data Environment (NDE) database module process for ships and submarines in support of SPAWAR Integrated Data Environment (SPIDER) database work plans and NAVSEA SCD requirements.•Determined maintenance engineering requirements before equipment is delivered and installed on platforms/shore sites.•Provided ILS Data Packages in support of planned equipment installations as required •Reviewed and evaluated current and planned supply support procedures, assess spares and repair parts requirements, and provide comments/recommendations to resolve deficiencies•Provided production configuration control support•Reviewed, updated, and ensured production plans comply with military requirements.•Reviewed and evaluated final system production records•Perform data analysis, evaluation, and entry for scheduled crypto production operations.

Reston, Va, Us

•Provided assistance on integrated logistics support for the MRAP/MATV documentation support project. •Collected and validated provisioning data, development of indentured Bills of Material, researching NSN’s and MIL-Specification numbers, screening for NSN assignment preparation of Technical Data Packages.•Maintained a database(s) used for tracking material and technical document changes.•Demonstrated hands-on experience and sufficient technical familiarization of the DoD logistics principles, practices and processes.•Familiarized with the Configuration Management process. Individual must be proficient in use of Microsoft Office suite and have experience with database posting.•Made engineering decisions for appropriated metal types and coatings for hardware. •Created Military Specification numbers for hardware parts.•Finalized Quality Assurance and Quality Control of all documentation before being submitted to customer. •Validated all information through manual to make sure it coincided with indentured Bill of Material.•Maintains good amiable working relationship with employees, vendors, and customers•Quality Assurance/Quality Control of all finalized Indentured Bill of Materials.•Maintained Product Data Management (PDM) through Wind-chill and Technical Data Management System (TDMS) databases.

Montreal, Quebec, Ca

•Responsible for daily operation of warehouse inventory items which provide a service to government customers. •Stage material for present and future jobs to meet deadlines, ensuring unnecessary delays in work progress.•Prepare and input receipted documentation for accounting and security purposes.•Receive and inspect material upon arrival insuring quality material is obtained in a timely cost effective manner using established guidelines.•Set up shipment requests via Commercial Carriers by phone and web requests.•Submit weekly Inventory Reports.•Responsible for the delegation of logistic/warehouse work to myself and other personnel while maintaining 100% inventory of all material.•Experienced on various software programs supported by company. •Maintains good amiable working relationship with employees, vendors, and customers•Maintains equipment on various military bases or reserve units to ensure product efficiency with anywhere from simple distribution to troubleshooting. •Forklift Certified•Holds active Secret Security Clearance

Montreal, Quebec, Ca

•Primary Trainer responsible for all MRAP variant Heavy Armored Ground Ambulances (HAGA) in Afghanistan and Iraq. •De-processed vehicles with all authorized medical equipment sets (MES), ensuring all medical equipment functions and were accountable. •Coordinated all aspects associated with New Equipment Training (NET) of the Mine Resistant Ambush Protected (MRAP) Program. •Assisted in the management and prioritization of government and other contractor assets to ensure the successful execution of training as well as any developmental issues associated with NET. •Evaluated all aspects of New Equipment Training to see where improvement in these areas could increase or sustain execution. •Provided accountability of company personnel at current fielding site at Camp Adder, Camp Liberty, Iraq and Kandahar, Afghanistan to include the synchronization of personnel movement within or outside both theaters. •Collected and provided feedback from the units and NET instructors on the program of instruction (POI) for the MRAP program.

Bachelor Of Arts (Ba), Economics

Associates In Specialized Studies, Ornamental Horticulture