Thomas Mccabe Email & Phone Number

New York, Ny, Us

Responsible for supporting and facilitating two RatingsDirect® scrum teams in various functions by fostering agile values and practices. Ensure teams adherence to agile principles. Provide coaching to the scrum teams on how to execute the scrum framework.• Facilitate Scrum events including, Daily Stand-ups, Iteration Planning, Refinement sessions, Iteration Reviews, and Retrospectives.• Work with Product Owners to ensure features and user stories are clear, concise, prioritized, and understood by every member of the Agile team.• Support S&P Capital IQ platform release activities. Confirm that Mock Verifications are successfully completed by each Business Owner, conduct check-in calls including Go/No-Go Sign off calls, help remove any impediments as needed and work Release Weekends ensuring that testing and verification activities are successfully completed.

New York, Ny, Us

Provide strategic business analysis services with specific focus on the documentation of business requirements, use cases/epics, user stories and associated business processes/workflows in support of corporate initiatives and projects.•Lead the analysis of identified business requirements in collaboration with product management, business stakeholders and the product development team.•Elicit, gather, and define user stories and acceptance criteria for the Leveraged Finance Analytics (LFA) and Arrow Global (AG) systems.•Carry out user story mapping, process analysis, data analysis and user interface design work as required.•Continually map and manage the scope of iterations & releases to match the team’s capacity.•Scrum Master of on/off shore teams.

New York, Ny, Us

Supported the Global Wealth & Investment Management (GWIM) technology team with system implementations, upgrades and conversions. Participated with IT management in the development of technology products, service standards and development efforts that impact GWIM client/business area. Served as the escalation point for unresolved problems, complaints and complex service requests. Developed and maintained processes, tools and methodologies / best practices to support ongoing project management activities.

Performed Operational support and enforcement of Business Command Center policies and procedures for various Citigroup Global Transaction Services (GTS) Business organizations of Treasury, Trade, Securities and Funds Services globally. Also performed monitoring and incident management for all operational/business process related functions. This included availability of all core systems, servers and processes that support and maintain GTS systems running on a 24x7 timeframe.

Accelerated Inquiry Manager product expansion beyond existing Custody inquiry types to close key competitive gaps in functionality and meet client commitments. Also, led client deployments onto Inquiry Manager and increased client satisfaction.

Acted as liaison between Treasury & Securities Services (TSS) IT and business that involved consolidating heritage Bank One (The One Net) and heritage JP Morgan Chase (Cash Online) internet customer banking system. Worked closely with the Corporate Internet Availability (CIG) Managers for TSS, Private Bank, Card and Retail as a source of information about system issues and their impacts on customers.

New York, Ny, Us

Charged with improving the response rate for the annual Client Satisfaction Survey. Acted as Team Leader to roll-out Windows XP operating system, Microsoft Office XP suite and Lotus Notes R5 to WHEM Client Service.

Worked closely with Clients and Technology to improve straight through processing (STP) of domestic and global transactions. Recognized for superior performance and the ability to direct complex projects. Promoted from Assistant Vice President to Vice President after one year of service.

Progressed through a variety of positions with ever-increasing responsibility within Global Custody Operations.

•Development and maintenance of relationships with investment managers and custodians.•Processed loans, returns and loan reallocations for clients holding foreign securities.•Determined dividend income on entitled portfolios.

Bachelor Of Science, Business Management

Education record