Tom Mcelhany

Tom Mcelhany Email and Phone Number

Senior Director of Customer Success @ Gemini Healthcare Analytics
Denver, CO, US
Tom Mcelhany's Location
Denver Metropolitan Area, United States
Tom Mcelhany's Contact Details

Tom Mcelhany personal email

n/a
About Tom Mcelhany

I am a motivated National Account Manager with experience leveraging SaaS based solutions to help my clients analyze data and make cost effective, productive business decisions. I have a reputation as a motivated salesperson and effective relationship manager with a passion for customer service.

Tom Mcelhany's Current Company Details
Gemini Healthcare Analytics

Gemini Healthcare Analytics

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Senior Director of Customer Success
Denver, CO, US
Website:
gracehill.com
Employees:
162
Tom Mcelhany Work Experience Details
  • Gemini Healthcare Analytics
    Senior Director Of Customer Success
    Gemini Healthcare Analytics
    Denver, Co, Us
    View
  • Grace Hill
    Director Of Customer Success
    Grace Hill Jun 2024 - Present
    Denver, Colorado, United States
    View
  • Aline
    Senior Director Of Professional Services
    Aline Nov 2022 - Jun 2024
    Denver, Colorado, United States
    - Led the integration of client success teams, processes, and tools across three companies as part of the Aline merger- Directly oversee multiple departments in the implementation, adoption, and ongoing support of several SaaS products- Recruit, train, retain, and develop team members across the continuum of post-sales support- Collaborate with client executive leadership teams to ensure their goals are met and to demonstrate how our partnership contributes to that success
    View
  • Enquire
    Senior Director Of Account Management
    Enquire Feb 2022 - Nov 2022
    Denver Metropolitan Area
    - Recruited, trained, and retained a team of 10 Customer Success Managers/Account Managers to drive client retention and revenue growth- Acted in a leadership capacity alongside product/engineering, onboarding, sales, and support to unify and streamline the customer experience from contract signing to renewal.- Developed (from the ground up) client success tools, metrics, and corresponding dashboards to proactively identify at risk clients, upsell potential, and identify coaching opportunities within the team- Acted as a de-escalation point and expert solution builder for clients with complex issues or complaints
  • Enquire
    Director Of Account Management
    Enquire May 2021 - Feb 2022
    Denver Metropolitan Area
    - Recruited, trained, and retained a team of 10 Customer Success Managers/Account Managers to drive client retention and revenue growth- Acted in a leadership capacity alongside product/engineering, onboarding, sales, and support to unify and streamline the customer experience from contract signing to renewal.- Developed (from the ground up) client success tools, metrics, and corresponding dashboards to proactively identify at risk clients, upsell potential, and identify coaching opportunities within the team- Acted as a de-escalation point and expert solution builder for clients with complex issues or complaints
  • Enquire
    National Account Executive - Team Lead
    Enquire Jul 2020 - May 2021
  • Enquire
    National Account Executive
    Enquire Sep 2019 - May 2021
    Greater Denver Area
  • Enquire
    Account Manager
    Enquire Jul 2018 - May 2021
    Greater Denver Area
  • Mobile Solutions
    Account Manager
    Mobile Solutions Sep 2017 - Jul 2018
    Centennial, Co
    View
  • Mobileware, Inc.
    Operations Manager
    Mobileware, Inc. Jan 2016 - Sep 2017
    View
  • Spring Mobile
    Branch Manager
    Spring Mobile May 2011 - Jan 2016
    Greater Denver Area
    View

Tom Mcelhany Skills

Leadership Sales Account Management Strategic Planning Problem Solving Customer Service Management Team Leadership Team Building Project Management Customer Relationship Management Microsoft Office Microsoft Excel Relationship Building Telecommunications Wireless Technologies Customer Satisfaction Software As A Service Customer Success Public Speaking Enterprise Account Management Solution Selling Customer Retention Contract Negotiation Managed Mobility Services Data Analysis Direct Sales Sales Operations Computer Software Training Microsoft Teams Crm Pipeline Management Salesforce.com Customer Experience Business Development Mobile Devices Sales Process

Tom Mcelhany Education Details

Frequently Asked Questions about Tom Mcelhany

What company does Tom Mcelhany work for?

Tom Mcelhany works for Gemini Healthcare Analytics

What is Tom Mcelhany's role at the current company?

Tom Mcelhany's current role is Senior Director of Customer Success.

What is Tom Mcelhany's email address?

Tom Mcelhany's email address is tm****@****eus.com

What schools did Tom Mcelhany attend?

Tom Mcelhany attended The University Of South Dakota.

What skills is Tom Mcelhany known for?

Tom Mcelhany has skills like Leadership, Sales, Account Management, Strategic Planning, Problem Solving, Customer Service, Management, Team Leadership, Team Building, Project Management, Customer Relationship Management, Microsoft Office.

Who are Tom Mcelhany's colleagues?

Tom Mcelhany's colleagues are Jewelvision Cadcam, Lisa Werts, Beth Weimerskirch, Shannon Hanrahan, Krista Cook, Bobby Garcia, Misty Spears.

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