Thomas Mckee Email & Phone Number

St. Andrews, Scotland, United Kingdom

United Kingdom

Some self employed contractsFeb 2022-Oct 2022 http://www.vistasupport.com High street pharmacy: Rolling out a new patient medication record (PMR) system – Citrix Client Install, Install and set up new hardware (monitors, Zebra printer and Scanner), screen resolution applied, power management configuration, clear printer queue, dhcp printer release, configure printer from HP web management page, rename printer, set up paper tray, email settings for scan to email configuration, test mail and printers. data migration, and apply Desktop Lock. Add users to citrex, test system.Sep 2020-May 2021 http://www.vistasupport.com Rolling out a new patient medication record (PMR) system – Introduced to replace the old dispensing system network, travelled throughout Scotland to individual sites. Install and configured Meraki modem, router, switches, 4g wireless modems, and wireless extenders. Aug 2020-Nov 2020 http://www.vistasupport.com Major Cinema Chain: Deployment Install & configure windows 10 operating systems. Self service kiosks for the pandemic outbreak.Apr 2012-Oct 2020 Seasonal Caddie, St Andrews Links Trust. Assist highly successful individuals from all countries.Dec 2018-May 2019 http://www.vistasupport.com Deployment Install & configure Windows xp to Windows 7.Dec 2017-Mar 2018 Repose IT Deployment Install & configure Windows 10.Nov 2015-Mar 2016 Repose IT Deployment Install & configure Windows XP to Windows 7.Nov 2013-Jan 2014 Centrex services, Santander bank. Deployment Install & configure Windows xp to Windows 7.Nov 2012-Jan 2013 Royce communications Install, telecoms data equipment. Networking (Patching, Testing & Support).Dec 2010-Feb 2012 DCLS Ltd http://www.dclsltd.co.uk end clients HBOS, HSBC, Deployment operating systems on ATMs at various banks.December 2005-Nov 2011 AzteQ Solutions Ltd: Desktop Projects Support Windows NT, XP, Windows 7 PCs RBS headquarters, HBOS sites and various other places. (Involved mergers)

United Kingdom

• Managed calls responding to technical support needs of customers promptly, answering customer questions and general enquiries via tickets logged through portal.• Performing routine upgrades on existing systems, updating, and installing windows operating systems onto workstations, and laptops back office server, basic server administration. Install software, hardware, applications, security software on computers, security updates, peripheral devices, and network MFD printers, Back up and transfer database to new system. • Configure IP addresses, display adapter, cisco telephone, and PDQ according to documentation.• Performing troubleshooting on hardware and network, and internet connectivity issues to diagnose and resolve problems to the client’s satisfaction. • Liaising with IT Engineers to find solutions in a timely and effective manner throughout each incident, escalating unresolved issues to 2nd Line Support Technicians when required, relaying complex problems, or queries to the IT manager. Ensuring that users were kept up to date at all times.• Check hardware, applications along with peripherals such as printers, mice, and keyboards to ensure correct working functionality. Training users and new starts how to operate their new software and equipment. • Kept up to date with latest technologies applicable to individual company products by knowledge sharing, participating in related training and reviewing technical documentation for best procedures.• Order supplies and keep asset inventory up to date, assist in the development of user documentation and training materials.• Setting up new users on Active Directory with the correct credentials and permissions according to documentation.• Ensuring health and safety guidelines are maintained during the set-up of IT equipment.• Gaining an in-depth understanding of a range of business information systems.

St Andrews

Seasonal Caddie St Andrews Links Trust, self employed between contracts. Strong interpersonal skills trusted to assist highly successful individuals from all countries and abilities. Assist client/golfer to negotiate the golf course as best as possible.

Dundee, United Kingdom

I worked effectively as part of a team and individually during the analogue to digital changeover, roll out of Blue Yonder high speed broadband and other digital services. I communicated with help desk, customers, and management whilst completing site surveys and risk assessments. Install, configure and maintain telecoms data equipment, cable jointing terminating, and data patching. Taught non technical minded people how to operate the new services.

Bsc(Hons), Computing And Networks, Pass

 Forensic Computing:  Network Management:  XML and the Mobile Internet:

Bachelor Of Science - Bs, Applied Networking Technologies, Pass

 Network Intrusion and Intruders:  Network Infrastructure Services and Maintenance:  Enabling the Business:  Business Management: .

Higher National Diploma, Network Infrastructure Implementation And Management, Pass "A"

Systems administration certificate (Equivalent to Microsoft MCP exams 70-270, 70-290, 70-291). Certificate Technical support graded unit.

Hnc, Desktop Support, Pass "B"

 Supporting users and troubleshooting desktop operating system  Supporting users and troubleshooting desktop applications.  Computing.

Scotvec Certificate, Electronic Repairs, Pass

• Television, radio audio and communication circuit • Television, video, electronic systems 1 and 2 • Passive circuit elements, wiring.