Install, configure, upgrade and patch Websphere MQSeries "IBM MQ" on zOS, AIX, SUN, Windows, Redhat Linux. Provide 24/7 level 2/3 on call Infrastructure support for application, clustering, SSL/TLS, backup and recovery, disaster recovery and high availability. Define and maintain industry standard. Work with monitoring and tuning tools such as Omegamon, Patrol and Nagios.

Provide Technical Support for IBM WebSphere MQ (WMQ - MQSeries) - software installation, apply maintenance, perform upgrades. Document backup, monitoring, alerting procedures. Support MQSeries Clusters. Develop documentation and procedures to facilitate the daily support of WMQ by other team members. Provide mentoring to other team members. Provide periodic 24x7on-call support. Project manage the WMQ portion of larger projects. Provide consultation to application support groups. Provide general WMQ answers to application support/development personnel as requested.

Responsible for maintaining a Sun Solaris, AIX and Window NT server from an application level. Response for installing and maintaining vendor software for Artemis application, iPlanet (SunOne) and WebIntelligence on the Sun Solaris Systems Responsible for implementing all database changes into production. Determining our groups future server needs and develop a cost plan. Response for migrate our database from Oracle 8.1 to 9.I.

Create and Develop Executive Dashboards for IT. Work directly with the client user community to define and document data requirements. Responsible for creating BusinessObjects Reports and Universes for internal and external use Responsible for database design, data extraction and analysis. Develop and maintain MVS Jobs to run on a daily and/or weekly basis. Investigate and resolve data issues across various platforms and applications, including discrepancies in definition, format and function. Create and populate metadata into repositories. Create a weekly Leadership report of up coming Jeopardy Issues in IT. Responsible for quality control and auditing of databases, resolving data problems, and analyzing system changes for quality assurance.

Developed interactive voice response programs to meet customer specifications Create test procedures for any new or modified applications Developed Oracle based procedures and function to interface with IBM Core Point applications Developed Perl programs for customer reports Develop interactive voice response programs to interface with Genesys Develop customer reports using Oracle Performed project management on some internal applications Create and modify C programs to interface with Periphonics based applications Work with end-users to develop design specifications Trouble shoot system and application problems