Thomas Mclean Email & Phone Number

Gaythorne, Qld, Au

Brisbane, Queensland, Australia

Developed a Compliance and Regulation folder, that included the Complaints Management Process, Privacy Policy;Incident Management Process, Risk Management Statement, Employment Application Form, Worker ScreeningRequirements and a Work Health and Safety Statement, ensuring alignment with all regulatory requirements▪ Utilised strong analytical skills to deliver high quality research, review and analysis on an emerging regulatory body,identified areas for improvement and kept up to date on industry best practice and relevant issues▪ Proofread, edited, and updated documentation for structure, continuity, and understand ability across and within alldocuments, ensuring the grammatical correctness and cohesiveness of all content▪ Provided ongoing information, advice and support to business owner on relevant government compliancerequirements, with the aim of explaining his roles and responsibilities within the NDIS framework and ensuring safeand ethical business operation▪ Facilitated the creation of a Records folder including Complaints Recording Document, Incident ManagementRecording Document and Risk Assessed Roles Recording Document, optimising the record keeping process

➣ Performed in-depth research and policy comparison and delivered a high quality report on outer suburban economic development in line with policies and set procedures➣ Provided support for meetings and events, whilst dealing with enquiries by telephone, email and in person and taking appropriate initial action➣ Drafted correspondence, performed administrative work, as requested by MP and analysed, evaluated and interpreted data to ensure the MP is informed on key issues➣ Provided information, advice and support on a variety of issues through liaison with different agencies and stayed abreast industry best practice➣ Demonstrated continuous growth through personal goal achievement whilst also demonstrating active participation in regular team meetings➣ Fostered strong and lasting relationships with team members and key stakeholders, building trust and credibility through open communication, exceptional leadership as well as superior business development strategies

➣ Supervised indigenous boarding students at Marist College Ashgrove, assisting with study and assignment work and helping create practical time management skills ➣ Assisted in creating a new tutoring program that allows and encourages learning informed by cultural underpinnings, characterised by storytelling with visual stimulus rather than direct reading➣ Supported and reinforced appropriate values and behaviours in Indigenous students whilst fulfilling an appropriate duty of care in the creation of a positive, happy and responsible environment and service for Indigenous students➣ Provided, and supervised, opportunities and enriched students’ personal and social development whilst showing respect and embracing diversity within the student population ➣ Planned and implemented a wide range of suitable activities for students to enjoy whilst ensuring Indigenous students receive appropriate care to maintain health and wellbeing

➣ Greeted and offered assistance to any client who enters the office and communicated with callers in a professional and efficient manner, striving to minimise the amount of time clients spend on hold➣ Provided first class customer service whilst maintaining and promoting quality customer service standards and building customer relationships and loyalty➣ Sorted incoming and outgoing mail and parcels and maintained a safe and healthy workplace, whilst adhering to office policies and procedures at all times➣ Created and updated records ensuring accuracy and validity of information, whilst also ensuring confidentiality at all times➣ Cultivated strong relationships with all clients, through effective interpersonal and communication skills, provision of exceptional administrative service as well as superior customer service strategies

Bachelor Of Economics, Public Policy, Gpa 5.8

Bachelor Of Arts - Ba, Extended International Relations, Gpa 5.8

Senior Certificate, Op 2