Thomas Mcmahon Email & Phone Number

Scotland

• The main purpose of my role is to ensure the smooth running of the Service Centre sites to ensure all objectives and targets are met. Ensuring delivery of great customer service to internal customers and external.
• Managing from end to end the administration and customer service processes to enable efficiency of call handling and email responses to exceed agreed business SLA’s.
• To coach and develop my team to ensure they have the necessary skills and knowledge so they are seen within wider business as SME’s.
• I am working across two key business channels Masonry & Coffins. Both channels have very different challenges due to business demand and requirements. This requires me to have excellent key stakeholder management with.

Stirling, Scotland

Work with the Leadership Team (up to Director level) reviewing day to day activity and enhancing sales performance through developing a coaching/development culture.

Loughborough

Working as a Branch Manager with responsibility for running 3 sites (1 'A' Site and 2 Sub-Branches). This was approximately 30 FTE in total.This role was focused on providing leadership, direction, motivation, coaching and support to my team to ensure we exceeded all sales targets while delivering world class service to all customers.

Leicester, United Kingdom

Working as a Team Leader within the Loans Centre of Excellence with responsibility for running a sales team which consisted of 15 FTE. This role was focused on providing leadership, direction, motivation, coaching and support to my team to ensure we exceeded all sales targets while delivering world class service to all customers.Working as a Branch Manager.

Education record

Education record