Thomas Mears Email & Phone Number

Aveley, Gb

London, England, United Kingdom

Work From Home

Milton Keynes, England, United Kingdom

London, United Kingdom

▪Service Management ▪Speaking with Stores, offices and warehouses to understand how IT can assist them further and relaying that information to the approriate teams▪ Remote Health checks of Burberry stores▪Ensuring that ways to improve IT Service or specific store related 'problems' are fed back to the right teams.▪Managing resolution of all issues which are not in scope of the service desk and supporting functions▪Managing Regional Service Ticket Queues and ensuring tickets are placed in the correct queues▪Event support▪Ensure any urgent or important issues are escalated within the Service desk framework▪Project Management▪Manage IT solutions or Infrastructure Projects which are impacting within your region. Updating the EMEIA IT Programme Manager(s) as required▪Ensure the quality of project delivery for all projects in your region is maintained, rejecting any projects which are not delivered to a high standard.▪Raise change requests with any relevant technical team, for changes requested by the business. Unless a firm local requirement, these should also be socialised with your peers, to help establish the business case across EMEIA▪Manage Network Tranformation Project remediation▪Partnering▪Build great relationships with your business partners (Store Managers and staff)▪Build great relationships with your local IT vendors and IT partners

London, Greater London, United Kingdom

Contractor for Burberry & Colt filling positions where needed to support clients.

London, United Kingdom

Active directory, VMware, VCPolycom

London, United Kingdom