Thomas Mershon

Thomas Mershon Email and Phone Number

Dispatcher @ National DCP, LLC
Thomas Mershon's Location
Orland Park, Illinois, United States, United States
Thomas Mershon's Contact Details

Thomas Mershon work email

Thomas Mershon personal email

n/a
About Thomas Mershon

I'm a manager that is seeking a entry level position. I have extensive retail experience specializing in helping customers and improving customer satisfaction.

Thomas Mershon's Current Company Details
National DCP, LLC

National Dcp, Llc

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Dispatcher
Thomas Mershon Work Experience Details
  • National Dcp, Llc
    Dispatcher
    National Dcp, Llc Oct 2023 - Present
    Lockport, Illinois, United States
    Oversee logistic operation. Communicating with management of all inbound and outbound Dunkin franchisee deliveries throughout the Midwest. Worked at a rapid pace to meet tight deadlines. Manually created manifests, assigned carriers and dispatched shipments. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
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  • Mccoy Services
    Service Dispatcher
    Mccoy Services Aug 2022 - Present
    Channahon, Illinois, United States
    Answered calls, kept management up to date with any issues. Monitored personal to streamline customer service. Recorded and maintained files and records, regarding customer requests, work and services performed, charges, expenses, inventory, and other dispatch information. AAA roadside assistance dispatch
  • Superior Towing Of Chicagoland
    Service Dispatcher
    Superior Towing Of Chicagoland Mar 2022 - Jan 2024
    New Lenox, Illinois, United States
    Answered calls, kept management up to date with any issues. Monitored personal to streamline customer service. Recorded and maintained files and records, regarding customer requests, work and services performed, charges, expenses, inventory, and other dispatch information.
  • United Road Towing
    Service Dispatcher
    United Road Towing Oct 2018 - Feb 2022
    Markham, Illinois, United States
    Answered calls, kept management up to date with any issues. Monitored personal to stream line customer service. Recorded and maintained files and records, regarding customer requests, work and services performed, charges, expenses, inventory, and other dispatch information
  • Roto-Rooter Plumbing And Drain Service
    Dispatcher
    Roto-Rooter Plumbing And Drain Service Aug 2017 - Jun 2018
    Lombard, Il
    Answered calls, kept management up to date with any issues. Monitored personal to stream line customer service. Recorded and maintained files and records, regarding customer requests, work and services performed, charges, expenses, inventory, and other dispatch information
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  • American Mattress
    Assistant Manager
    American Mattress Aug 2016 - May 2017
    Addison, Il
    Opened and closed the store, including counting cash, opening and closing procedures. Retail sales, ensured the highest levels of customer service and satisfaction. Consistently able to maintain high morale and a sense of commitment.
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  • Usxpress
    Outbound Dispatcher
    Usxpress Nov 2014 - Apr 2016
    Markham, Il.
    Recorded and maintained files and records, regarding customer requests, work and services performed, charges, expenses, inventory, and other dispatch information. Answered calls, kept management up to date with any issues. Streamlined the lot security by keeping the front gate secure. Multitasking many transactions concurrently.
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  • Black Horse Carriers, Inc
    Assistant Terminal Manager
    Black Horse Carriers, Inc May 2013 - Apr 2014
    Joliet, Il.
    Oversaw activities relating to dispatching, routing, and tracking transportation vehicles and client loads. Developed a strategy for making quick decisions under high stress conditions, maintaining composure while prioritizing and orchestrating the many job functions
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  • Family Dollar
    Assistant Manager
    Family Dollar Oct 2012 - Mar 2013
    Chicago, Il
    Greets and assists customers in a positive,approachable manner. Answers questions and resolves customer inquiries and concerns. Ensures a clean, well-stocked store for customers. Supervises, trains, and develops StoreTeam Members on Family Dollar operating practices and procedures. Assists Manager inordering merchandise and record keeping to include payroll, scheduling and cash registerdeposits and receipts. *Supports Manager in loss preventionefforts. *Assists in unloading all merchandisefrom delivery truck, organizes merchandise, and transfers merchandise from stockroom tostore.
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  • Gas Mart Usa
    District Manager
    Gas Mart Usa Aug 2006 - Sep 2011
    Overland Park, Ks.
    Completed all aspects of retail store management of ten Phillips 66 stores, includingclient relations, training, visual presentation, sales, marketing, inventory control andemployee supervision. Incorporating corporate strategies to maximize profit potential. - Address customer complaints. Provide exceptional customer service. - Train and mentor managers and employees on their daily job responsibilities. - Train staff in use of back office software to balance daily sales.
  • Best Buy
    Merchandiser
    Best Buy Mar 2006 - Aug 2006
    Participated in receiving, check-in and stocking of merchandise, prepared products forsale. - Established shipping and receiving procedures, which streamlined operations andincreased efficiency. - Ensured the highest levels of customer service and satisfaction.
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  • Wal-Mart
    Assistant Manager/Swat Team Supervisor
    Wal-Mart Feb 2003 - Feb 2006
    Orland Hills, Il.
    Assisted Set Up Supervisor in the completion of Wal-Mart store remodel projectsthroughout the Midwest - Supervised up to fifty employees in the completion of all projects on time and up tocompany standards. While maintaining a safe and clean working environment - Provided the highest levels of customer service and satisfaction. - Consistently able to develop a team and maintain high morale and a sense ofcommitment.
  • Table Mountain Texaco
    Assistant Manager
    Table Mountain Texaco Jan 2002 - Jun 2002
    Madera, Ca.
    Collaborated on the management of daily operations. Supervised and trained employees indaily job responsibilities. Did paperwork, merchandise ordering and worked with vendors. - Ensured the highest levels of customer service and satisfaction.
  • Chevron Stations Inc
    Store Manager
    Chevron Stations Inc Feb 1996 - Jul 2001
    Tucson, Az.
    Completed all facets of retail store management including client relations, training,scheduling, visual merchandising, sales, marketing, inventory control, employeesupervision, and acted as liaison between regional managers, staff, and other locations. - In my first year with my own store, I increased profit by 36% by effective inventorycontrol. - Personally addressed customer complaints upon escalation by employees or assistantmanager. - Supervised an assistant manager and 12-15 other employees, while managing employeeperformance evaluations and incentive programs to increase employee productivity.
  • Team Automotive
    Lube Tech
    Team Automotive Sep 1994 - Feb 1996
    Tucson, Az.
    Changed oil and other fluids on automotives. - Basic auto care. - Trained and mentored employees in daily job responsibilities.
  • Station Operators Inc
    Sales Associate
    Station Operators Inc Jul 1987 - Sep 1992
    South Holland, Il.
    Customer service specialist, daily paperwork, cashier, stocking and cleaning thefacility. - Acted as a role model and mentor for new trainees engaged in on-the-job training. - Friendly, personable, and easy to work with.
  • Taco Bell
    Crew Member
    Taco Bell Nov 1984 - Jul 1987
    Chicago Heights, Il.
    Prepared food for all customers. - Cash management - Customer service
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Thomas Mershon Skills

Retail Training Management Cashiering Customer Satisfaction Merchandising Sales Store Management Inventory Control Customer Service

Thomas Mershon Education Details

Frequently Asked Questions about Thomas Mershon

What company does Thomas Mershon work for?

Thomas Mershon works for National Dcp, Llc

What is Thomas Mershon's role at the current company?

Thomas Mershon's current role is Dispatcher.

What is Thomas Mershon's email address?

Thomas Mershon's email address is th****@****ess.com

What schools did Thomas Mershon attend?

Thomas Mershon attended South Suburban College, Thornwood High School.

What are some of Thomas Mershon's interests?

Thomas Mershon has interest in Children, Technology, Education, Environment, Camping, Sports, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.

What skills is Thomas Mershon known for?

Thomas Mershon has skills like Retail, Training, Management, Cashiering, Customer Satisfaction, Merchandising, Sales, Store Management, Inventory Control, Customer Service.

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