Thomas Mershon Email & Phone Number

Lockport, Illinois, United States

Oversee logistic operation. Communicating with management of all inbound and outbound Dunkin franchisee deliveries throughout the Midwest. Worked at a rapid pace to meet tight deadlines. Manually created manifests, assigned carriers and dispatched shipments. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors

Channahon, Illinois, United States

Answered calls, kept management up to date with any issues. Monitored personal to streamline customer service. Recorded and maintained files and records, regarding customer requests, work and services performed, charges, expenses, inventory, and other dispatch information. AAA roadside assistance dispatch

New Lenox, Illinois, United States

Answered calls, kept management up to date with any issues. Monitored personal to streamline customer service. Recorded and maintained files and records, regarding customer requests, work and services performed, charges, expenses, inventory, and other dispatch information.

Markham, Illinois, United States

Answered calls, kept management up to date with any issues. Monitored personal to stream line customer service. Recorded and maintained files and records, regarding customer requests, work and services performed, charges, expenses, inventory, and other dispatch information

Lombard, Il

Answered calls, kept management up to date with any issues. Monitored personal to stream line customer service. Recorded and maintained files and records, regarding customer requests, work and services performed, charges, expenses, inventory, and other dispatch information

Addison, Il

Opened and closed the store, including counting cash, opening and closing procedures. Retail sales, ensured the highest levels of customer service and satisfaction. Consistently able to maintain high morale and a sense of commitment.

Markham, Il.

Recorded and maintained files and records, regarding customer requests, work and services performed, charges, expenses, inventory, and other dispatch information. Answered calls, kept management up to date with any issues. Streamlined the lot security by keeping the front gate secure. Multitasking many transactions concurrently.

Joliet, Il.

Oversaw activities relating to dispatching, routing, and tracking transportation vehicles and client loads. Developed a strategy for making quick decisions under high stress conditions, maintaining composure while prioritizing and orchestrating the many job functions

Chicago, Il

Greets and assists customers in a positive,approachable manner. Answers questions and resolves customer inquiries and concerns. Ensures a clean, well-stocked store for customers. Supervises, trains, and develops StoreTeam Members on Family Dollar operating practices and procedures. Assists Manager inordering merchandise and record keeping to include payroll, scheduling and cash registerdeposits and receipts. *Supports Manager in loss preventionefforts. *Assists in unloading all merchandisefrom delivery truck, organizes merchandise, and transfers merchandise from stockroom tostore.

Overland Park, Ks.

Completed all aspects of retail store management of ten Phillips 66 stores, includingclient relations, training, visual presentation, sales, marketing, inventory control andemployee supervision. Incorporating corporate strategies to maximize profit potential. - Address customer complaints. Provide exceptional customer service. - Train and mentor managers and employees on their daily job responsibilities. - Train staff in use of back office software to balance daily sales.

Participated in receiving, check-in and stocking of merchandise, prepared products forsale. - Established shipping and receiving procedures, which streamlined operations andincreased efficiency. - Ensured the highest levels of customer service and satisfaction.

Orland Hills, Il.

Assisted Set Up Supervisor in the completion of Wal-Mart store remodel projectsthroughout the Midwest - Supervised up to fifty employees in the completion of all projects on time and up tocompany standards. While maintaining a safe and clean working environment - Provided the highest levels of customer service and satisfaction. - Consistently able to develop a team and maintain high morale and a sense ofcommitment.

Madera, Ca.

Collaborated on the management of daily operations. Supervised and trained employees indaily job responsibilities. Did paperwork, merchandise ordering and worked with vendors. - Ensured the highest levels of customer service and satisfaction.

Tucson, Az.

Completed all facets of retail store management including client relations, training,scheduling, visual merchandising, sales, marketing, inventory control, employeesupervision, and acted as liaison between regional managers, staff, and other locations. - In my first year with my own store, I increased profit by 36% by effective inventorycontrol. - Personally addressed customer complaints upon escalation by employees or assistantmanager. - Supervised an assistant manager and 12-15 other employees, while managing employeeperformance evaluations and incentive programs to increase employee productivity.

Tucson, Az.

Changed oil and other fluids on automotives. - Basic auto care. - Trained and mentored employees in daily job responsibilities.

South Holland, Il.

Customer service specialist, daily paperwork, cashier, stocking and cleaning thefacility. - Acted as a role model and mentor for new trainees engaged in on-the-job training. - Friendly, personable, and easy to work with.

Chicago Heights, Il.

Prepared food for all customers. - Cash management - Customer service

A.A, Applied Science

Activities and Societies: Radiology TeamStudied Radiologic Technology and Business Management

H.S., Diploma, General Studies

Activities and Societies: WrestlingGeneral Studies