Thomas Messina Email & Phone Number

Topeka, Kansas, United States

The Senior Customer Experience Manager is part of the Retail Management team and is responsible for the bank’s customer service via Call Center, Online Branch, and owns the Bank Card suite of products and servicing of products. The senior manager is focused on improving customer experience and efficiencies by contributing to process improvements and seeking innovation to enhance any available technologies. The manager leads the Customer Experience Call Center and Bank Card employees by building and creating a cohesive and effective team, through interviewing and selection, new hire on boarding, training, performance monitoring, coaching, and terminations.

Supervised the Customer Service Call Center. Call Center assists consumer and business customers with there needs including information on existing deposits, loans, credit cards, and debit cards. Provides customer support for consumer Internet Banking and handles online account opening. Assisted the retail banking team with implementation and training of new products, services, and software. Set referral goals and metrics for call center staff.

Topeka, Kansas

Supervised the Customer Service Call Center. Call Center assists consumer and business customers with there needs including information on existing deposits, loans, credit cards, and debit cards. Provides customer support for consumer Internet Banking and handles online account opening. Assisted the retail banking team with implementation and training of new products, services, and software. Set referral goals and metrics for call center staff.

Topeka, Kansas Area

Responsible for achieving sales and service goals for branch staff.Supervised and coached branch staff.

Topeka, Kansas Area

Manage the company's overall recruitment efforts, strategies and daily tasks, as well as overall administration and oversight of the Talent Acquisition module of Kronos.Essential Duties and Responsibilities:-Talent Management System Administrator, Design, Optimization-Job Postings/Advertising Utilizing Existing and Newly Developed Channels-Escalated Recruitment Assistance-Exit Interviews-New Hire Interviews-Department Head/Administrator/DON/ Corporate staff Recruitment-Community Recruitment Relations-Social Media Recruitment-Ad Tracking/Allocation of Bills to Facilities-WOTC Program

Topeka, Kansas Area

The Human Resources Director guides and manages the overall provision of Human Resources services, policies, and programs for the entire company. The Human Resources Director originates and leads Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.

Topeka, Kansas Area

Supervised a community bank's customer service call center. Servicing consumer and business customers with there needs. Assisted the retail banking team with implementation and training of new products, services, and software. Supervised a branch location which shared some retail branch and call center functions.

Topeka, Kansas Area

Responsible for setting and achieving sales and service goals for branch staff.Supervised and coached branch staff.Assisted retail team in a core computer system conversion including setup, testing, and training.

Topeka, Kansas Area

Topeka, Kansas Area

Topeka, Kansas Area

Education record

Activities and Societies: Phi Delta Theta

Diploma, High School/Secondary Diplomas And Certificates

Formerly Maur Hill Prep School is a Catholic, international, college prep, boarding school in Atchison, KS.