Thomas Dunn Email & Phone Number

Owings Mills, MD

• Establishing and following a unified strategic vision for the organization
• Collaborating closely with CEO to discuss and plan for operational, revenue and sales objectives
• Oversight, management and mentoring of entire staff including directors, department heads, team leads, and satellite office location managers
• Identifying risk, using mitigation strategies, and making informed business decisions to facilitate transactional continuity
• P&L analysis, management, and financial reporting to guide revenue generating or cost saving solutions
• Reviewing, tracking and processing company payroll, calculating 1099 staff commission payments, and daily approval of all operating account expenditures

Owings Mills, MD

• Building and developing a team ranging from 60 to over 250 staff members
• Authoring, administering and training of policies and procedures for business operations inclusive of best practices and SOC 2 compliance
• Developing and implementing full organization and team-level workflows, automation, and training programs
• Restructuring workforce and core company fundamentals and adapting to industry fluctuations and trends
• Maintaining licensing and compliance in 35 states with evolving state, underwriter, and regulatory agency standards and practices
• Project management and deployment for new technologies and efficient work aids

• Oversaw daily team operations, and managed 10 person staff
• Performed, and delegated tasks relating to title processing, underwriting, commitment generation, and escrow funding
• Staffed, scaled and trained a team to successfully handle over 300 transactions per month

Owings Mills, MD

• Staffing, training, and overall operation of department
• Underwriter and remittance reporting