Thomas Miché Email & Phone Number

Bordeaux, Nouvelle-Aquitaine, France

Dublin

In charge of following up with corporate guests' accounts. Replying to online reviews & emails. Daily billing tasks. Opening/closing the cashier. Training new team members. Welcoming & taking guests' reservations.

Torreilles, Occitanie, France

Managing a team of 7 receptionists when managers aren't on site.
Making sure guests' stays are flawless & dealing with complaints.
Supervising the preparation of arrivals during the week (200+ arrivals & departures per saturday).

Trouville-Sur-Mer, Normandie, France

Taking bookings, planning course of treatments via AquaO.
Welcoming external, internal & subscribed guests.
Billing via Opera or through AquaO.

Nîmes, Languedoc-Roussillon, France

- Chef de Rang, Vatel Brasserie
- Bartender, Vatel Brasserie
- Commis, Gourmet Vatel Restaurant
- Banqueting service (weddings, meetings)
- Reservations agent
- Sales assistant at Vatel Gourmet
- Assistant housekeeping manager
- Patisserie
- Central kitchen for the Gourmet Restaurant (Banqueting, Meat, Cold dishes)
- Laundry

London, Uk

Guest Service Agent at the Hotel front desk, the Member's Club & the Spa.

At the hotel : Welcoming guests, check-in & check-out procedures. Taking care of VIP guest list and emails. Creation of multiple trackers on Excel, enabling smoothest and easiest processes.

At the Member's Club : Welcoming and checking in members. Showing them the way to the events they are attending/organising. Taking bookings for the different events and restaurants.

At the Spa : Welcoming and checking in guests & members. Taking bookings for massages and yoga classes. Updating trackers related to the multiple bookings and vouchers in order to share information with managers.

London, United Kingdom

(Part of the opening team)
Welcoming guests, taking care of their luggage from their ride to the room. Showing around the hotel features/facilities. Concierge duties. Answering e-mails. In charge of the lobby and luggage room. A link for guests to maintenance, housekeeping and management. Helping with front desk duties (room moves, check-in and check-outs, acknowledging Marriott Bonvoy Members).

Alpe D'Huez

Welcoming guests, serving customers, taking reservations. Check-ins and check-outs, problem solving. Shifts alone, bill checking and taking payments. Activities and taxi bookings, selling ski passes.

Bachelor, Hospitality Management

Activities and Societies: Member of the Student Council Student rotating between a week with classes mainly oriented towards management.

Baccalauréat, Economics, 15,27