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Proven customer-centric, senior technology leader with over 20 years experience building diverse teams and delivered success across IT disciplines of solutions architecture, infrastructure engineering, information security, application development, technology risk management, operational efficiency and service excellence. Results-oriented leader who consistently demonstrates success in establishing and growing credible value with C-suite peers, external clients and internal stakeholders.Established business acumen combined with broad technology experience are the foundation for repeated successful delivery of high value IT services across a variety of industries. Consistently recognized as a thought leader sought out to consult on difficult business challenges and lead successful solution implementations.Confident and well-versed navigating complex business and technical environments, bringing clarity through intuitive solutions grounded in balanced focus on people, business process and technology. Successful outcomes achieved through effective business process engineering and automation in partnership with business functional stakeholders.Excellent vendor / partner management experience with recognized negotiation skills and relationship development strengths.Core Competencies:IT Executive Leadership | Operational Excellence | Service Excellence | Acquisitions IT Due Diligence | Software Development Lifecycle | IT Strategic Planning and Roadmap Development | Technology Risk Management and Assessment | Budgeting and Planning | Client and Stakeholder Satisfaction | Continuous Improvement | Lean Transformation | Business Process Engineering and Improvement | Contract Negotiation | Service Delivery | IT Infrastructure Engineering | Data-Driven Multi-Channel Marketing | Professional Services Management
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Managing Director, Global Data Governance And PrivacyOmnicom Apr 2020 - PresentNew York, Ny, UsCurrent leading the following programs within Omnicom IT:Global Data Governance ProgramGlobal Data Retention and Disposition ProgramGlobal Privacy (IT) ProgramAt the forefront of facilitating new cultural norms around privacy, data governance, data management, and especially data retention and disposition. Regular engagement with broad levels of leadership across IT, Business Units, Legal, and Privacy. Particularly well-versed in the breadth and depth of successful data retention and disposition practices. -
Vp, Data Compliance OfficerOmnicom Precision Marketing Group Jan 2020 - Apr 2020New York, Ny, UsAssisted in the development and launched a new multi-agency Data Governance Program and related processes. This program, along with myself, moved to Omnicom Corporate IT and became the foundation for their new Global Data Governance Program. -
Chief Technology OfficerMts | Marketing Technology Solutions Jan 2019 - Apr 2020Irving, Tx, Us -
Chief Information OfficerEducation Corporation Of America Jan 2017 - Nov 2018Birmingham, Al, Us- Transformed the IT Department into a highly customer-first culture driven by sensible objective business measures continuously tracked and analyzed through an effective management system, which drove steady improvement of service quality along with increased efficiency across all IT functions - Facilitated through the expansion of the IT operational review process to all IT functions- Delivered multiple business metrics dashboards that enabled a materially improved management system across business functions- Significantly improved analytics and reporting capabilities through enterprise data standardization and enhancements of the enterprise data warehouse- Turned around relationship with key SaaS provider partner and led them through major enhancements and extensions of their solution aligned to ECA’s needs, which created significantly improved business value- Selected as a Finalist for the 2018 Chicago CIO of the Year ORBIE Award in the Corporate Category -
Vice President, It Operations & Infrastructure EngineeringEducation Corporation Of America Mar 2016 - Jan 2017Birmingham, Al, Us- Transformed the Field Services group by expanding resource leverage and fungibility across regions combined with a metrics-driven management system, which delivered over a 30% reduction in headcount expense in parallel with continuously improved service quality - Designed and implemented an IT operational review process that successfully drove positive cultural change toward a customer-centric service quality focus, with increased associate pride and accountability in their service delivery- Successfully completed a physical move of the ECA enterprise data center from Birmingham to Atlanta
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Principal Solutions ArchitectAcxiom Oct 2011 - Mar 2016Conway, Arkansas, Us- Aligned solution strategy with client technology strategy in collaboration with senior client business and technology leaders- Built and maintained long term solution and services technology roadmaps for clients that improved Sales and Delivery outcomes- Responsible for over 15% increase in one-time new revenue by successfully designing and implementing a full technology refresh- Provided sales engineering support for existing client solutions, services and new logo opportunities- Responsible for infrastructure physical design, engineering, service integration and implementation for secure, online / offline client-dedicated marketing solutions- Accountable for maintaining a superior information security posture at the client solution level, that is compliant with client and Acxiom information security policies and standards, as well as meets all regulatory requirements - Performed as the leader on point for external audits by clients of Acxiom and their solutions hosted at Acxiom- Provided technical oversight within a dedicated co-development framework between Acxiom and our client, under both Waterfall and Agile methodologies -
Director, Global Client SolutionsAcxiom Feb 2010 - Oct 2011Conway, Arkansas, Us- Accountable leader for all aspects of implementation and production services delivery for a standard marketing database product solution - Led this product’s delivery transformation from being consistently troubled with lower-than-average client satisfaction to a professionally managed delivery operation with materially improved client satisfaction- As a key stakeholder, influenced the evolution of the marketing database product solution and its roadmap- Provided confident thought leadership and spearheaded major enhancements to the product sales support process, partnering with leadership across IT, Product, Delivery and Sales.
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Lean Transformation Leader (Change Agent)Acxiom May 2009 - Feb 2010Conway, Arkansas, Us- Served as a Lean Transformation Leader within GCS Delivery division- Led multiple Lean continuous improvement workshops, facilitating multiple senior leaders’ efforts to transform their business processes - Lean transformation consultant to the senior leadership team for the 1600-person GCS organization- Facilitated and led multiple, iterative process planning and mapping sessions to produce standardized process definition and action plans
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Technical Executive (Previous Title For Principal Solutions Architect)Acxiom Jul 2005 - Jan 2010Conway, Arkansas, Us- Architected the technology infrastructure and related bodies of work to accomplish a major client’s technology refresh- Program leadership, governance and oversight for the execution of the 14-month, $5MM technology refresh program that encompassed 12 complex work streams and took 14 months to complete.- Key member of an account leadership team that successfully embraced the LEAN Methodology to improve efficiencies and significantly drive up client satisfaction.- Provide technology leadership for overall strategies and architectures for client solutions (like a CTO for a large financial services client’s custom, dedicated solution)- Involved in strategic planning with the client and Acxiom account team to meet business requirements - Responsible for all aspects of infrastructure physical design, engineering, implementation, and ongoing operations for secure, complex electronic payment solutions- Accountable for maintaining a superior information security posture at the client solution level that is compliant with both Acxiom Security Policy and the client’s specified security and regulatory requirements
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Technology Practice LeaderAcxiom Aug 2008 - May 2009Conway, Arkansas, Us(additional role while performing Technical Executive role)Led a team of peers to develop and execute a Financial Services Technology Strategy that aligned closely to the Business Strategy of the Acxiom Financial Services Division.Represented Financial Services on the Enterprise Technology Standards Board which also included representation by Acxiom Product lines of business chief technology officers
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First Vice President, Itro, Dr Testing Policy & ExecutionJpmorgan Chase & Co. Jan 2003 - Jul 2005New York, Ny, Us -
Director, Infrastructure & SecurityBank One Aug 2001 - Jan 2003Us -
Vice President, Customer OperationsEziaz Aug 2000 - Apr 2001Eziaz was a start up technology company focused on providing in-building broadband Internet services to business tenants of small to medium sized multi-tenant office buildings.
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Director, It Architecture & InfrastructureGlobal One (Now Orange) Jul 1995 - Aug 2000Global One was a joint venture between Sprint, Deutsche Telekom, and France Telecom. It has since been solely purchased by France Telecom and combined with their other holdings in Equant and is now part of Equant.
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LieutenantUs Navy May 1985 - Jun 1990Washington, Dc, UsFive years of increasing levels of leadership in the Navy nuclear submarine force. Significant training and certification in nuclear reactor operations and submarine operations. Awarded the Navy Achievement Medal for superior planning and execution of the ship's first post-commissioning dry-docking.
Thomas Mikkelson Skills
Thomas Mikkelson Education Details
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United States Naval AcademyApplied Science - Computer Science -
University Of Michigan - Stephen M. Ross School Of BusinessLeading Change
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The Wharton SchoolEssentials Of Management Program Graduate
Frequently Asked Questions about Thomas Mikkelson
What company does Thomas Mikkelson work for?
Thomas Mikkelson works for Omnicom
What is Thomas Mikkelson's role at the current company?
Thomas Mikkelson's current role is Managing Director at Omnicom.
What is Thomas Mikkelson's email address?
Thomas Mikkelson's email address is to****@****iom.com
What is Thomas Mikkelson's direct phone number?
Thomas Mikkelson's direct phone number is +120532*****
What schools did Thomas Mikkelson attend?
Thomas Mikkelson attended United States Naval Academy, University Of Michigan - Stephen M. Ross School Of Business, The Wharton School.
What skills is Thomas Mikkelson known for?
Thomas Mikkelson has skills like It Strategy, Business Process Improvement, Enterprise Software, Solution Architecture, Security, Team Leadership, It Risk Management, It Management, Process Improvement, Business Intelligence, Enterprise Architecture, Software Development Life Cycle.
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