Thomas Miller Email & Phone Number

Plano, Texas, United States

Plano, Texas, United States

Plano, TX

• Develop User and Technical Maintenance training presentations on new products.
• Develop Operations and Maintenance manuals for integrated systems.
• Maintain consistency with the technical documentation format used in the engineering department.
• Support end customers with training, procedures and manuals specific to customer project requirements.
• Perform lecture and hands on instructions for technically diverse end users.

Plano, TX

• Direct the daily support team activities while tracking the customer SLA and billing.
• Provide onsite support for military and intelligence customers during operations and deployments.
• Develop and perform Training Courses specifically tailored for Military and Government Agencies.
• Provide complex system satellite network engineering solutions to the Project team.
• Deploy and maintain VMware and Citrix server clusters, virtualizing Microsoft products.
• Define test procedures for factory, implementation and certification tests for Satcom Networks.

Immenstaad, Germany

• Team member of an International development team for new products to meet growing industry requirements.
• Developed Requirements for new products and created test plans to verify the implementation.
• Developed and Conducted verification tests and worked with development team members on new products.
• Performed demonstrations for the European Space Agency “ESA” for development grants.

Plano, TX

• Designed and supported complex TDMA Networks using the SkyWAN architecture.
• Assisted in the development of new products to meet growing requirements from customers.
• Tasked with performing live demonstrations of the capabilities of NDSatcom.
• Developed and conducted system training for customers.
• Conducted Link and network performance analysis for customer satellite networks.

Plano, TX

• Developed detailed installation documentation packages for use by outside contractors.
• Responsible for Integration and implementation antenna construction and RF/Baseband equipment
• Responsible for the Integration/Construction/Testing of antenna structures up to 13 meters.
• Responsible for the drawings, cable design and implementation to integrate equipment into the Monitoring system.
• Conducted onsite training with customers throughout the world on the various Automation platforms.
• Created and Debugged device drivers using the manufacturer protocols and vender Driver Development Kits.

Plano, TX

• Responsible for the design and implementation of Satellite Monitor and Control Systems.
• Conducted design reviews with customer.
• Determined issues with software and delegated to the appropriate Programmer.
• Performed system interface cabling for discrete and serial devices.
• Worked with vendors to resolve issues with equipment.

Worldwide

• Primary Shop Supervisor and Quality Control supervisor.
• Initiated a tracking system for calibrations equipment, tool control and maintenance administrative activities to ensure all equipment were operational ready at all times.
• Managed the preparation efforts for major inspections -- which resulted in no major findings.
• Provided direct supervision to ten Electronic Maintenance Technicians through hands-on instruction on the proper use of test equipment, troubleshooting procedures, and administrative actions.
• Proficient in the use of O-scopes, Multimeters, Modulation Meters, Frequency Counters, Distortion Analyzers, Hewlett-Packard Signal Generators and other various Test Sets.
• Performed alignment, troubleshooting, repair and replacement to the component level on Switchboards, Power Supplies, Radio Sets, Remote Radio Units, and other ancillary devices.