My Profile:Senior Solution Manager with broad international experience in service sales and partner management. Direct professional work experience includesTeam Leadership experience• Resource Planning• Target Settings and Achievements ReviewService Product & Portfolio Management experience • Service processes for banknote processing systems, mobile devices and telco networks • SAP CRM for Service Processes • Mobile Security, Authentication and Payment solutions Patent: DE102013016119 • Audit of service partners and repair center subcontractors • Autonomous training development on repair processes • Requirement analyses for maintenance and repair services • Logistic process, operation model and supply chain optimization • Outsourcing of maintenance services for multi-vendor productsSolution Management experience • Self-reliant service solution marketing for awareness and demand generation measures • Customer, vendor and partner management • Solution design and convincing sales argumentation • Contract workouts and customer trainingsCustomer Relationship Management (CRM) experience • IT Coordination for SAP CRM Service improvements • Business process design and requirement management • Operational model and supply chain optimization for different industries • Negotiation of contracts and Service Level Agreements • Market analyses and business development activitiesSpecial Skills: Design and promotion of service business, business and project management with international teams, End-to-End customer solution offers and sales push, motivation, leadership and team building