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Thomas Miller is listed as Global Director - Field Service and Support at Giesecke+Devrient Currency Technology, based in Munich, Bavaria, Germany. AeroLeads shows a matched LinkedIn profile for Thomas Miller.
Thomas Miller previously worked as Global Director - Head of Field Service and Support at Giesecke+Devrient Currency Technology and Global Director - Support, Knowledge and Training at Giesecke+Devrient Currency Technology. Thomas Miller holds Dipl.-Ing (Ba), Information Technology from Berufsakademie Mannheim.
My Profile:Senior Solution Manager with broad international experience in service sales and partner management. Direct professional work experience includesTeam Leadership experience• Resource Planning• Target Settings and Achievements ReviewService Product & Portfolio Management experience • Service processes for banknote processing systems, mobile devices and telco networks • SAP CRM for Service Processes • Mobile Security, Authentication and Payment solutions Patent: DE102013016119 • Audit of service partners and repair center subcontractors • Autonomous training development on repair processes • Requirement analyses for maintenance and repair services • Logistic process, operation model and supply chain optimization • Outsourcing of maintenance services for multi-vendor productsSolution Management experience • Self-reliant service solution marketing for awareness and demand generation measures • Customer, vendor and partner management • Solution design and convincing sales argumentation • Contract workouts and customer trainingsCustomer Relationship Management (CRM) experience • IT Coordination for SAP CRM Service improvements • Business process design and requirement management • Operational model and supply chain optimization for different industries • Negotiation of contracts and Service Level Agreements • Market analyses and business development activitiesSpecial Skills: Design and promotion of service business, business and project management with international teams, End-to-End customer solution offers and sales push, motivation, leadership and team building
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Munich, Bavaria, Germany
• Global Support for G+D CTCS Systems & SW• Field Service Delivery• Training• Knowledge & Technical Communication
Munich, Bavaria, Germany
• Global Support with 1st, 2nd and 3rd Level• Global Training• Knowledge & Technical Communication
Munich Area, Germany
• Global Helpdesk for Technical Support • 2nd and 3rd Level Support• Technical Trainings
Munich Area, Germany
Competence Centers Sales and Service• Resource Planning, Target Settings and Achievements Review for the Competence Center • Key Users - Coordination and Training• Steering of Global Process ExpertsCustomer Relationship Management (CRM) Service• Main contact for all CRM related process and systems• Synchronization with all stakeholders like Service Business Units, IT Departments etc.• Management of Requirement and System Specifications • International roll-outs of SAP CRM module and related service processes
Munich Area, Germany
Management of Customer Relationship Management (CRM) Processes for Banknote Processing• Main contact for all CRM related process and systems• Synchronization with all stakeholders like Service Business Units, IT Departments etc.• Management of Requirement and System Specifications • International roll-outs of SAP CRM module and related service processes
Munich Area, Germany
• Mobile Financial Services offers• Service development for Mobile Authentication solutions• Customer Project Management for Mobile POS solutions• Business Development and solution selling
Munich Area, Germany
Solution Management with focus on Service promotion activities Solution Management for international key accounts / key customersBusiness Management driving for growthVendor Management to build partnerships in complex customer projects
Munich Area, Germany
Solution Management for our Key CustomerMarketing, solution creation, sales support, global offer coordination
Munich Area, Germany
Service Portfolio ManagementSales Push SupportSales & Offer Management
Munich Area, Germany
Repair Product Line ManagerRepair Strategy for 3G DevisesPartner Product (ODM) Management - Repair
Munich Area, Germany
Project Manager for Pilot Customers and Field Trials,System Test Engineer
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Thomas Miller works for Giesecke+Devrient Currency Technology.
Thomas Miller is listed as Global Director - Field Service and Support at Giesecke+Devrient Currency Technology.
Thomas Miller is based in Munich, Bavaria, Germany while working with Giesecke+Devrient Currency Technology.
Thomas Miller has worked for Giesecke+Devrient Currency Technology, Giesecke & Devrient Gmbh, Giesecke & Devrient 3S Gmbh, Nokia Siemens Networks, and Siemens Ag.
You can use AeroLeads to view verified contact signals for Thomas Miller at Giesecke+Devrient Currency Technology, including work email, phone, and LinkedIn data when available.
Thomas Miller holds Dipl.-Ing (Ba), Information Technology from Berufsakademie Mannheim.
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