Thomas Mitchell Email & Phone Number

Thomas Mitchell is a Cxg at Yp Holdings at Yp Holdings. He possess expertise in phone etiquette, microsoft word, spreadsheets, research, microsoft excel and 13 more skills.

Listed skills include Phone Etiquette, Microsoft Word, Spreadsheets, Research, and 14 others.

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  Cxg

  Yp Holdings

  Nov 2008 - Present - Greater St. Louis Area

  As a Customer Experience Group-TA I work directly with our sales team, local management and our clients to try to resolve any and all issues they may have from preventing them from cancellation to reduce our churn levels to simple things like giving them missing data they need that will help enhance their ad by giving the necessary education on self-edits, photo uploads, additional items they can add on like coupons etc. We also go more in depth with make sure we educate them on their ROI as well as harder issues with their billing and giving back credits and researching what issues they are having with their program as a whole.a Business Account Specialist I work with the Cyber Business Sales team to implement solutions-based sales strategies that uncover new business opportunities and manage account growth within the AT&T/YP Sales Group. Duties and responsibilities of the YP Business Cyber Sales team include: Handling business accounts with cold calling, prospecting, scheduling appointments and developing relationships via the telephone. Must prepare and present professional corporate business proposals and executive presentations while consistently meeting and/or exceeding expectations via voice/data/accessory quotas. I must continuously self educate to maintain a broad knowledge of wireless solutions, rate plans, complex products and services as well as selling skills. Responsible for the acquisition and retention to grow business contracts, facilitate maintenance (reducing churn) of existing clients business base to drive sales. Serve as a liaison to the local business community by representing AT&T/YP with local business associations.

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  Arkansas State University

  Psychology