Working in a wonderful culture of mutual respect and everyone is ambitious and ready to jump in to help on any project they can be of assistance. There is some travel to sites but that is minimal. They allow me to work from Home, Onsite, or a Hybrid role, all being my decision. They have many well known clients and have some of the best cyber-security software and designs I have seen. Nobody is too good to talk to you or help you. For instance, the CEO and later the COO also, worked my interview and the CEO is at this time handling most of my training. Nobody is too good to do something. I am loving this position and the people. It is more than I ever could have asked for in a job. And besides culture, they are not shy about making sure they pay you well for your time and provide all your benefits to you at no cost (except for one very high dollar medical insurance, but it is still cheap). I would not trade to work anywhere else. I get to help people using various means. I am also to be teaching on this job as well as handling the occasional ticket that is escalated. It is a quality place to work. And I have never been so happy.

It had been 15 years since I had a vacation and I was suffering from burnout and everything else that goes with it. Eventually put myself back on the market and started working again in April of 2023. I was off for 6 months and I have come back feeling much better than I can ever remember feeling.

Currently at Veeam Software and PCM Managed Services, I install and maintain Windows and Linux servers. I build strong communication with clients to meet their needs. I conduct analysis, research, and troubleshooting of all problems to ensure end-to-end smooth running of business. I utilize knowledge base and Veeam backup/replication software, delivering technical support to clients in resolving problems client with VMWare virtualization, Hyper-V, or Veeam software. I perform day-to-day corporate activities using Use Office 365 and Active Directory.List of Key Achievements:★ Provided excellent customer service as per SLAs to achieve maximum levels satisfaction.

Delivered technical support to commercial clientele, including Fortune 500 companies while working in ITIL certified NOC. Performed analysis, research, and troubleshooting of all problems to ensure end-to-end smooth running of business. Developed and fostered long-term strategic relationship with customer through excellent communication skills.

Provided technical support services for internet and VoIP provision.

In my previous role at Bechtel Global Corporation, I have supported the installation of Cisco VoIP phones for users while addressing VoIP phone problems. I have evaluated and managed all equipment used in network, including routers, switches, repeaters, all user equipment, and printers. I gathered and analyzed all data from computers on preservation holds with data for possible litigation. I have arranged cleanliness prepared media, such as hard drives, flash drives, used cell phones, and laptops. I have updated user accounts, unlocking accounts and adding permissions to user accounts using Active Directory. I provided strategic IT support on military government project, terminating all chemical weapons from WWI and WWII, including sarin, vx, and mustard gas. I have arranged and steered meetings with clients and stakeholders, discussing innovative ideas and deciding how to best sanitize all equipment of data at NSA and NIST standards. I have setup Active Directory and DHCP servers while offering general network administration.Key Achievements:★ Won six leadership awards from colleagues and managers for exceptional performance at training new employees.★ Wrote knowledge base articles on various procedures. ★ Spearheaded and delivered a project to improve backup systems that saved $54K annual revenue for company.★ Led successful negotiation with vendors to meet hardware needs at discounted price.★ Educated and guided users on use of VPNs, enabling them to work from home and other locations.

In this role, I have delivered expert-levels consultation to various well-known clients in the installation of networks and Wi-Fi abilities in their homes and gyms. I have developed and deployed DHCP, DNS, and Print server as well as Switch and router. I have analyzed business needs and recommended buy and specific plan for ordered installation. I have Executed planned upgrades, installing cabling and setting up servers, GPOs (user and device-specific as well as system-wide), and user accounts using Active Directory.My Key Achievements:★ Investigated and fixed hardware or software issues on-site and recommended new equipment for the improvement of network performance.★ Created and implemented strategic plan to upgrade old network with ancient cabling and outdated equipment within time and budget, saving man hours and cost.★ Directed successful transformation of entire network to new location for local electronics store.

I have managed on-site network for hotel, ensuring smooth running of business operations. I have performed cost analysis and financial audit of daily books for hotel and built larger corporate environment. I have provided excellent customer service to remedy situations from checking customers in and out, resulting in achieving maximum satisfaction. Key Achievements:★ Assessed and monitored outside and inside threats through the installation of firewall and software.★ Prepared and administered larger budgets with a focus on reducing additional expenses.