Thomas Molaski Email & Phone Number

Stafford, VA, US

Fort Belvoir, Virginia, United States

Previously accredited by the Department of Veterans Affairs to represent veterans and their families, maintaining expertise in veterans' benefits, VA regulations, and claims procedures.Conducted outreach and educational briefings to promote awareness of available veterans' benefits.

Stafford

• Oversaw operation and performance of 15 employees, to include Customer Care Representatives (CCR’s), Non-Medical Case Managers, and social Media Representatives, providing direct support to the Marine Corps Wounded.
• Liaised between Marines, their family members, and various outside organizations providing support services to fulfill needs of wounded, ill, and injured Marines
• Developed training programs for, and trained, all incoming employees on unit and company standard operating procedures (SOPs), establishing clear guidance and performance expectations
• Managed all schedules to ensure logistical, administrative, and technical needs are met during each respective shift
• Prioritized and assigned routine and critical work to CCRs based on availability, case needs, and project deadlines
• Reviewed and assessed all data provided in reports, case notes, rosters, and Marine Corps Wooded, Ill, Injured Tracking System (MCWIITS) for performance, quality assurance, accuracy, and completion

Dumfries, Virgina

• Oversaw operation and performance of 15 employees, to include Customer Care Representatives (CCR’s), Non-Medical Case Managers, and social Media Representatives, providing direct support to the Marine Corps Wounded.
• Liaised between Marines, their family members, and various outside organizations providing support services to fulfill needs of wounded, ill, and injured Marines
• Developed training programs for, and trained, all incoming employees on unit and company standard operating procedures (SOPs), establishing clear guidance and performance expectations
• Managed all schedules to ensure logistical, administrative, and technical needs are met during each respective shift
• Prioritized and assigned routine and critical work to CCRs based on availability, case needs, and project deadlines
• Reviewed and assessed all data provided in reports, case notes, rosters, and Marine Corps Wooded, Ill, Injured Tracking System (MCWIITS) for performance, quality assurance, accuracy, and completion

Dumfries, Virgina

• Conducted interviews with Wounded, Ill, and Injured Marines (WII) and their family members contacted by the Wounded Warrior Call Center (WWCC)
• Assessed Wounded Marines' concerns/issues and properly documented the information to MCWIITS
• Provided written reports identifying issues of the Marines and family members, and recommendations for further action as necessary
• Provided information and resource referral support to meet Marines’ needs, to include providing referrals to government and non-government organizations
• Acted as an intermediary between Marines and subject matter experts to provide quick resolution to identified problems
• Documented work activity on daily reports for historical data and reporting purposes

Quantico, VA And Camp Lejeune, NC

• Collected, recorded, analyzed, processed, and disseminated intelligence / information
• Supervised intelligence sections comprised of up to 35 Marines, to include officers, Staff Non-Commissioned Officers (SNCOs), NCOs, and non-NCOs within all task force organizations up to Marine Expeditionary Forces.
• Managed collection, analysis, and dissemination of unit intelligence requirements, to include equipment readiness, training completion, accountability, and information and production requirements
• Applied combat and operational expertise to contextualize gathered intelligence within the overarching mission set and synthesize findings into reports and presentations
• Provided context to threat analysis by applying extensive knowledge of maps to determine the effects various terrain features will have on security considerations as well as offensive and defensive operations.
• Drafted threat assessments through analysis of hostile threats, aviation capabilities, target intelligence, etc.

Bethesda, MD

• Coordinated, supervised, and recorded, all annual training required by the Marine Corps to both staff members and out-patient Marines
• Trained all new Marines on unit SOPs and the utilization of MCWIITS
• Liaised and coordinated with several government, nonprofit, and volunteer organizations to provide specific aid, as necessary, and general information and resource referral support to transitioning Marines
• Assisted medical personnel with high priority transport services