Thomas Molter Email & Phone Number

Portage, Mi

Portage, Mi

• Working with customers, State Farm agents, attorneys, and service providers through the process of settling homeowner and other personal property claims• Investigating and evaluating the facts of a claim, which could include inspecting and investigating physical property sites• Evaluating, negotiating, and settling claims within authority levels• Maintaining the confidentiality of claim information• Using State Farm claims systems and other technologies to perform job duties• Communicating with customers and associates over the telephone, in person, and in written correspondence• Working under management supervision with attorneys, in the defense of lawsuits and/or in the discovery and investigation process• Working in a collaborative team environment to handle a large volume of claims, primarily over the telephone• Providing assignments and direction to claim processors and claim service assistants• Coordinating or participating in special projects, as assigned

Portage And Kalamazoo Mi

• Accountable for success of daily operations through management and delegation to 3 - 12 employees• Responsibilities include inventory control, vendor receipts, customer complaints, filling and taking Rx scripts, returns and exchanges, calculating and entering end-of-day finances• Support a 24-hour store with daily customer traffic exceeding 400+, Rx volume 450+, and monthly revenues of $1.1 Million • Expand employee knowledge and talent through cross training employee using one on one development technique • Maintain a strict focus on customer experience and store environment

Benton Harbor, Mi

• Generated $500,000 in new loans in 10 months • Cold calling existing retail account holders services by Wells Fargo • Selected regional "Rookie of the Month" after 4 months on the job due to volume of sold products and customer service compliments• Majority of prospected customers and loans closed were for Subprime Credit Holders• Increased both brand awareness and customer loyalty by demonstrating desire to customer's financial standing and knowledge of credit profile importance