Thomas Monroe Email & Phone Number

Atlanta, Georgia, United States

Kent, Washington

Wake Forest, NC

Cary, NC

Part-Time

Oversaw processes and conducted equipment verification, organization load plan and capacity planning review. Utilized Logistics Service Provider monitoring and Track & Trace. Relied upon to troubleshoot escalated issues and resolve complex logistical challenges/ events.Drove daily partnership communications between logistics and external functional areas.

Expertly negotiated freight/shipment rates with agents and suppliers to ensure best service delivery. Control and enforce efficient, timely and cost effective freight movement operations. Drove revenues through accurate and timely billing/invoicing. Worked directly with representatives to resolve any discrepancies and ensured positive outcomes to build.

Utilized exceptional interpersonal skills to work directly with customers; anticipate, coordinate and discuss air export requirements/ needs. Effectively negotiate rates with carriers to optimize delivery service levels.Spearhead meetings with carriers to communicate customer needs and relay grievances. Conducted freight bookings and Air Way Bill.