Thomas Monroe Email & Phone Number

Atlanta, Georgia, United States

Kent, Washington

Wake Forest, Nc

Cary, Nc

Part-Time

Oversaw processes and conducted equipment verification, organization load plan and capacity planning review. Utilized Logistics Service Provider monitoring and Track & Trace. Relied upon to troubleshoot escalated issues and resolve complex logistical challenges/ events.Drove daily partnership communications between logistics and external functional areas; ensure accurate levels of support for requirements and scope of designated clients. Quality Assurance & Control: Monitored coordination activities performed at on-site origin and in relation to destination resources. Controlled/completed non-conformity reporting (NCR) to include: monitoring, supporting interpretation and gap analysis of data. Co-authoring report summary packages related to in-scope operational activity. Provided instrumental input on NCR system implementation. Trained personnel on requirements for in-scope client operations. Conducted performance reviews.

Expertly negotiated freight/shipment rates with agents and suppliers to ensure best service delivery. Control and enforce efficient, timely and cost effective freight movement operations. Drove revenues through accurate and timely billing/invoicing. Worked directly with representatives to resolve any discrepancies and ensured positive outcomes to build client loyalty.

Utilized exceptional interpersonal skills to work directly with customers; anticipate, coordinate and discuss air export requirements/ needs. Effectively negotiate rates with carriers to optimize delivery service levels.Spearhead meetings with carriers to communicate customer needs and relay grievances. Conducted freight bookings and Air Way Bill preparation for international shipments.Performed operational support to include: receiving, inspecting, securing for international travel and reinforcing all freight processed through warehouse. Coordinated pick-up/delivery of all freight.Maintained Dangerous Goods Certification; able to identify materials that IATA (International Air Travel Association) defines as dangerous.Maintained TSA Certification; requirement for handling material cargo destined as air freight.Monitored/recorded vendor performance and trucking agents; ensured compliance with internal SOP.