Thomas Mooney Email & Phone Number

Broughton, Gb

Ruthin, Wales, United Kingdom

In addition to my previous Solutions Consultant duties, I am also involved in the transition from high-level business requirements gathered during the Sales phase, to more in depth but targeted requirements for our different Projects, Development, and Technical departments.

Denbigh

My Role: As a member of ProAct's Projects team it is my duty to participate in discovery sessions to understand the client's business objectives and system needs, with the intention of providing the client with the best possible solution. I also play a key role in consulting for the client when it comes to promoting solution changes to improve their processes. Other duties include leading client training sessions, supporting clients through the go-live process, and the creation of supporting documentation detailing the client's processes for our Support department.

Denbigh

My Role: To provide 1st and 2nd line support, overseeing all work carried out by other team members, assisting them where necessary, and ensuring all issues are resolved within SLA deadlines, 24/7. To provide monthly reports to the directors regarding customer support request activity, support call numbers reported / resolved / unresolved both inside / outside the SLA deadlines, etc. And also to work on ways to improve our service to the customers.While I had been involved in many customer implementations during my other roles in ProAct, my involvement in the environment set up was minor, where as now I am required to set up everything from launching on demand EC2 and RDS instances through AWS on both Linux and Window, depending on the customer's preference. Installing all required software including the ProAct application, as well as configuring the solution to meet the customer's requirements.

Denbigh

My Role: To provide 1st and 2nd line support, also in the absence of our team lead I was to supervise the other team members, assisting them where necessary, and ensuring all issues are resolved within SLA deadlines, 24/7.During my time as supervisor I successfully completed my first solo go-live; handling all user training, data migration, integration with 3rd party systems, and troubleshooting of all issues identified during that time.Additional Tasks: I was also responsible for the training of new support staff, and handling the creation of new user training documentation.

Denbigh

My Role: To provide 1st and 2nd line support ensuring issues are resolved within SLA deadlines, 24/7, and to assist other Junior members of the ProAct Support team in their duties.It was during this time that I was involved in my first few site implementations, assisting the Project lead with the configuration of the application to suit the customer's requirements, and then also assist with the on site go-live process itself, training users and troubleshooting any issues found.

Denbigh

ProAct International is a global provider of leading edge supply chain software solutions geared towards the planning, execution and management of often complex, global, multi-modal supply chains where visibility, control and collaboration are key.My Role: To provide 1st and 2nd line support ensuring issues are resolved within strict SLA deadlines, 24/7, to clients who use ProAct's Java-based Supply Chain Management application, a web based tool that provides solutions for clients working in areas such as Finished Vehicle Logistics, Global Container Planning & Execution, Inventory and Warehouse Management, and more. It offers solution integration, device integration, and EDI capabilities.

Was working as part of a team. Targets had to be met hourly and daily. I was also given the responsibility to allocate work to other members of my team.