Progressed from mid-sized accounts to leading top enterprise clients, increasing managed portfolio value and deepening client relationships as a trusted advisor. Focused on large-scale, high stakes accounts with complex needs, leveraging insights and consultative selling to drive mutual growth. Led strategic account development for major enterprise and financial accounts to drive growth. High-value portfolio with over $9m annual revenue and 20k lines in service. Delivered tailored technology solutions to address key business challenges and enhance client efficiency. Built trusted and long-term client partnerships by providing innovative, data-driven insights and expertly packaging solutions to meet clients' evolving needs.• Enterprise Account Leadership: Oversaw high-value accounts, including large financial enterprises, managing a portfolio with $8k in monthly revenue and 20k service lines. • Strategic Relationship Building: Established and deepened client relationships, acting as a trusted advisor and partner by aligning solutions with client objectives and industry trends. Gained in-depth knowledge of client businesses, markets, and challenges to support informed, impactful decision-making.• Consultative Selling & Solution Packaging: Utilized a consultative approach to demonstrate value and solve complex business problems through technology, becoming a trusted expert and resource for clients. Successfully positioned data center and connectivity solutions that improved customer experience, supported efficient operations, and grew revenue. • Innovative Problem Solving & Analytics: Applied data analysis and insights to design creative, mutually beneficial solutions that directly addressed clients’ unique challenges. Industry Expertise & Client Vision Alignment: Evaluated and applied knowledge of industry, business, and customer trends to shape strategic sales plans that anticipated client needs.

⭐️ Presidents Cabinet Winner. Top 1% Performer in the company• Sales Performance & Achievement: Met and exceeded sales targets by acquiring new business and expanding existing accounts. Achieved exceptional growth, including:o 195% Net Addso 335% One Talk VOIP Saleso 1029% FWA LTE Business Internet Growtho 145% SQI Attainment• Client Solutions & Product Positioning: Excelled at explaining complex technology solutions (wireless, cloud, ISP, VoIP, Google platforms) in simple terms, positioning tailored, multi-product solutions that directly addressed client business challenges.• Lead Generation & Client Acquisition: Mastered cold-calling and partner-selling strategies to identify, develop, and qualify leads. Successfully drove sales through proactive outreach, social selling, and lead-generation campaigns.• Client Relationship Building: Built long-term relationships with key decision-makers through trust and insight, consistently delivering business value and earning repeat business.• Sales Operations & CRM Proficiency: Utilized Salesforce and CRM tools to track progress, streamline sales operations, and improve engagement with prospects and clients.• Effective Presentations & Communication: Delivered persuasive virtual and face-to-face presentations, showcasing a thorough understanding of client needs and delivering value-driven solutions.• Time Management & Adaptability: Thrived in a fast-paced, dynamic environment, expertly prioritizing tasks and adapting approaches based on feedback to continually exceed business goals.

• Leadership & Team Development: Lead, develop, and motivate a remote team of 9 employees supporting 19 corporate locations across Manhattan and Brooklyn. Fostered career growth and promoted a servant leadership approach, successfully advancing team members to Business Account Manager roles within the SMB/B2B division.• Strategic Collaboration & Partnership: Partner closely with SMB and retail leadership to create and execute winning strategies, enhancing alignment between Verizon Business Group products/services and retail operations. Strengthened partnerships to drive growth and increase Verizon Business Group product adoption.• Account Management & Growth: Responsible for maintaining and expanding an account module, strategically growing the existing customer base while prospecting within accounts not yet utilizing Verizon’s solutions.• Pipeline & Sales Forecasting: Ensure consistent scheduling of appointments for new and existing customers. Deliver accurate Salesforce (SFDC) funnel readouts weekly and monthly to executives, providing insights into pipeline progress and developing business plans to drive key performance indicators across the NYC SMB market.• KPI Achievement: Established and executed business plans focused on driving growth, retention, and customer satisfaction KPIs, supporting Verizon's goals within the NYC SMB sector.

Enthusiastic and results-driven IT services professional, committed to excellence and customer success in the small business space. As a motivated team player with strong communication skills and technical knowledge, I successfully built relationships with key decision-makers, including CFOs, CIOs, and IT Directors, to understand and meet their unique needs. Passionate about leveraging technology to support business growth, I specialized in identifying client needs and delivering tailored, consultative solutions to drive value.• Customer Relationship Management (CRM): Skilled in using CRM tools, including Salesforce, to manage and strengthen client relationships.• Consultative Selling & Strategic Influence: Provided expert guidance to match solutions with client objectives, focusing on consultative and strategic approaches that drive impact.• Sales Negotiation & Target Management: Consistently met and exceeded sales targets by utilizing effective sales negotiation techniques and strategic influence.• Wireless & Mobile Technology Expertise: In-depth knowledge of 4G, mobile technology, and wireless solutions to meet evolving client needs.• Cold Calling & B2B Sales Proficiency: Mastered cold-calling techniques and B2B relationship-building to engage potential clients and convert leads into long-term business partnerships.My year in this role solidified my foundational skills in account management and strategic sales, setting the stage for continued success in managing high-impact relationships and driving sales growth through targeted IT solutions.

Outstanding Sales Performance: Consistently exceeded targets, achieving 180% of new acquisition goals and 113% in revenue upgrades through accessory sales.Customer Needs Assessment & Solution Presentation: Identified and analyzed customer needs to deliver tailored, value-added solutions that drove satisfaction and loyalty.Quota Achievement & Performance Tracking: Monitored and tracked personal performance, continuously surpassing assigned sales quotas and contributing to overall store success.Team Coaching & Mentorship: Actively mentored and guided team members, fostering a collaborative environment focused on defining objectives, evaluating performance trends, and identifying development opportunities.Collaboration & Motivation: Partnered with colleagues to achieve shared goals, using motivational strategies to lead and inspire others toward successful outcomes.Customer Education & Support: Provided in-depth education on product functionality, empowering customers to make informed choices and fully benefit from their purchases.Transaction & Cash Handling Accuracy: Ensured precise processing of customer transactions, conducting daily audits of cash receipts to maintain operational accuracy.Customer Loyalty & Base Expansion: Cultivated strong customer relationships, proactively reaching out to existing customers to maximize engagement with Verizon products and services.Superior Customer Service Delivery: Prioritized exceptional service, contributing to a positive in-store experience that supported long-term customer retention.In this role, I combined a customer-centric approach with a dedication to sales excellence, consistently exceeding targets while supporting team success through coaching and collaboration.

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