Thomas Morley Email & Phone Number

Greater Boston Area

• Oversee 24/7 12 person Global Development Support team consisting of onshore and offshore resources • Represent team at Organization and Company-wide meetings • Manage and prioritize the daily workload for the team • Alongside Senior Management, implement process improvement strategies to improve team efficiency• Manage weekly staff meetings and monthly knowledge sharing sessions for team• Designed and implemented current development support escalation process• Redesigned the triage process to standardize the priority of defects

Greater Boston Area

• Lead onshore and offshore functional QA teams; consisting of approximately 20 resources• Collaborate with Product Management, Product Design, Development, and Project Cross-Functional Team to ensure project timeframes are agreed upon and that proper expectations have been set • Ensure proper test planning, test execution, and on-time delivery for critical application projects• Maintain regression scorecard for reporting during regression cycles• Coordinate internal training program; including monthly knowledge sessions for full QA team and peer–to-peer mentor program • Engage with QA manager to reduce the execution time of functional testing, regression testing, and data creation. while continuing to focus on quality and integrity of data • Integrate new tools to increase efficiency and overall test coverage• Lead QA team in pilot of Agile development methodology• Coordinate releases across four testing environments

Greater Boston Area

• Assist Clients in testing of all Omgeo services to ensure seamless integration project and migration• Provide product expertise to the Integration project teams and clients• Assist in identifying repeat solutions on revenue generating consultative opportunities• Collaborate with Technical Consultants to streamline process flows• Assist in the design, development and review of test automation tools to satisfy client requirements and meet the implementation budget and schedule• Assist Technical Consultants by recommending the appropriate infrastructure environment and articulating the technical solution during the sales cycle

Greater Boston Area

• Respond to escalated client issues in a timely and effective manner• Leverage technical skills, an understanding of financial industry, internal tools and documentation to troubleshoot, reproduce and resolve production support issues• Work collaboratively with CCC, Development and QA to resolve production support issues• Participate in post issue resolution meetings to determine potential improvements. When required, run post issue resolution meetings and accurately track all action items and recommendations by following procedures• Work closely with Relationship Managers, Client Relations, Integration and Product Management to ensure effective communications between clients, CCC and Application Support• Contribute to global effectiveness by developing processes, documentation, or publications that can be instituted or shared with all regions

Greater Boston Area

• Responsible for providing first line support for all Omgeo services to a global client base while ensuring quick and sound resolution to issues in support of Omgeo’s strong commitment to client service • Analyze and resolve problems/issues related to company developed software• Build strong client relationships through setting and managing reasonable expectations• Initiate the global escalation and notification procedures when necessary• Proactively mentor new hires and other teammates by providing guidance and assistance with issue resolution as well as procedures• Contribute to global effectiveness by identifying possible improvements to processes, documentation, or publications that can be instituted or shared with all regions

Greater Boston Area

• Obtained Property And Casualty Insurance Licenses for Massachusetts, Rhode Island, and Connecticut• Established and maintained client base and researched and presented insurance quotes for home, automobile and excess liability insurance• Promoted after five months within the company• Analyzed existing and new policies for errors and omissions • Attended monthly conference calls to streamline existing processes and to troubleshoot issues• Extensive knowledge of insurance company software. Main liaison for Coldwell Banker • Coldwell Banker Employee Of The Month For April 2004