Thomas Morris Email & Phone Number

Colorado Springs, Colorado, United States

• Oversee daily training and onboarding operations for entertainment at Walt Disney World
• Develop a team of 11 coordinators and over 200 trainers as they provide exceptional training
• Partner of choice regarding training and standards consultation with key stakeholders
• Implement new ideas while maintaining company heritage, values, and goals
• Partner with teams across multiple lines of business to ensure consistent, efficient training
• Serve Cast with empathy by offering coaching and counseling to aid in their growth and development

• Oversaw daily Entertainment operations while maintaining a safe environment for Cast and Guests
• Led a team of performers as they provide world class entertainment
• Upheld and enforce enhanced safety protocols resulting in a successful relaunch of the Magic Kingdom
• Continued to implement safety, inclusion, courtesy, show and efficiency as guiding principles to the Cast
• Applied strong problem-solving skills to keep the operation running seamlessly
• Supervised the deployment and staffing of over 500 Cast Members daily

• Monitored daily Equity staffing requirements
• Responsible for budget in various locations
• Introduced new processes for efficient asset sign out
• Created ‘Set Schedule Finder’ – platform Leaders and Cast to view day-of schedules from mobile devices
• Worked with other areas to develop new technologies for viewing day-of schedules
• Participated in the Disability Access Service Card Transition Task Force

• Facilitated needs of Cast and Guests while being the bridge between Cast and Management
• Responsible for staffing daily Park-wide Entertainment for both atmosphere and shows
• Efficiently utilized labor to maximize property-wide uptimes and offerings
• Supported and integrated leadership decisions