Thomas Mossman Email and Phone Number
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Looking to stay in the software industry. I have 6+ years of experience in Quality Engineering and have spent some time also working in areas such as Technical Writing, Product Management, and Product Design. I'm very interested in staying within these roles. Additionally, I have a background in Customer Service so I am comfortable talking to customers and clients and have also developed a keen eye for seeing things from a customer's perspective.• Expert written and verbal communication• Keen organization and time management• Identifying new product opportunities• Stakeholder collaboration
Mri Software
View- Website:
- mrisoftware.com
- Employees:
- 1310
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Support Agent IiMri Software Mar 2021 - PresentDallas, Texas, United StatesProvides support and technical assistance to Customers for resolving Client issues from the support queue.Monitors and documents the resolution process in a timely manner, while effectively communicating status with the Client to maintain a high rate of Client Satisfaction.Identify and escalate unusual case trendsParticipates in team and special projects for process/continuous improvement effortsBuild, maintain, and share a deep knowledge base of the payments platform and ancillary products and capabilitiesAdheres to all MRI Software and Global Client Support policies and procedures
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Qa Engineer IiCvent Jun 2016 - May 2020Dallas/Fort Worth AreaDeveloped test strategies and test plans for a product delivery to customers within timelines using Agile (SCRUM)Facilitated manual, database, regression, system integration, end to end, black box, white box and user acceptance testing to ensure 100% bug free delivery by executing 1000+ test casesDesigned automation scripts using Selenium Webdriver (both UI and data validation) and analyzed automation tests to ensure 100% requirement traceabilityPartnered with product managers, developers and database administrators for successful deployment of a product gaining 2% more customer penetrationLeveraged personality traits like organizational strengths, attention-to-detail, follow-through, critical reasoning, and problem-solving skills for creating test scenarios meeting the requirements as per business requirement documentsEngaged in the continuous improvement of quality processes including, requirements documentation, testing processes and the overall quality of the agile teams softwareResponsible for ensuring that the acceptance criteria are clear, concise, testable and meets stakeholder expectations by participating in grooming sessions and reviewing of user storiesCreated a Entry Level training program for new team members which consisted of documentation and videos. -
Quality Engineer ICvent Jun 2014 - May 2016Dallas, Texas, United StatesParticipated in all aspects of testing methodologies including agile product development and design, developed and executed test strategies as well as performed manual, database, regression, black box, white box and user acceptance testingAchieved a 2% increase in customer penetration with a new product deployment by partnering with product managers, developers and database administrators Continuously improved quality processes including requirements documentation and testing processes
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Corporate SupportCvent (Formerly Lanyon) Aug 2010 - May 2014Dallas/Fort Worth AreaManaged feedback from users to inform the development team of product, engineering and UX teamsProvided prompt, professional email SaaS support for “at risk” and “high Profile” customers while adhering to SLAsDocumented end-user online help system based on written specifications, interviews with other team members, and hands-on testing of applicationsWrote and continually updated support team guidelines and new hire training program documentationFluently used Salesforce to track, respond to and report on, customer and internal inquiries Analyzed issues reported by customers by performing initial testing/duplication of issues prior to engagement of next support tierBuilt and managed a highly competent team of 5 by leading, training and coaching new membersTracked and measured key metrics of the customer success program for areas of improvementEnabled access to information for corporate clients by uploading bid information into the SaaS platform
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Rfp CoordinatorStarwood Hotels & Resorts Worldwide, Inc. Jul 2007 - Jul 2010Austin, Texas AreaResearched, developed and wrote proposals and RFP’s to meet multiple deadlines in a fast-paced environment while maintaining style and format consistencyCreated, modified, and cataloged bids for Global Preferred (GP), Set Preferred (SP), and Travel Management Corporation (TMC) accounts in Lanyon's SaaS Hotel toolCreated business opportunities by actively researching new RFPs and generating leads Maximized competitiveness through pre-bid preparation, partner formation, and presentation to ensure compelling proposalsCompiled findings in multiple document formats including ASCII, Excel, and Exhibit A Accurately managed database of past cataloged bids and archived artifacts, updating it monthly
Thomas Mossman Skills
Thomas Mossman Education Details
Frequently Asked Questions about Thomas Mossman
What company does Thomas Mossman work for?
Thomas Mossman works for Mri Software
What is Thomas Mossman's role at the current company?
Thomas Mossman's current role is Support Agent II at MRI Software.
What is Thomas Mossman's email address?
Thomas Mossman's email address is tm****@****yon.com
What is Thomas Mossman's direct phone number?
Thomas Mossman's direct phone number is +181722*****
What schools did Thomas Mossman attend?
Thomas Mossman attended Mcmurry University.
What skills is Thomas Mossman known for?
Thomas Mossman has skills like Saas, Account Management, Sql, Vendor Management, Microsoft Sql Server, Sales, Project Management, Leadership, Microsoft Office, Salesforce.com, Teamwork, Outlook.
Who are Thomas Mossman's colleagues?
Thomas Mossman's colleagues are Stacey Mashburn, Jineha Thakkar, Josh Weinandy, Lindsey O'connor, Chetan Kini, Courtney Wen, Adam Spero.
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