Thomas Moy Email & Phone Number

Tumwater, Wa

Defines, develops, and chairs a cloud council which represents Information Services and business stakeholders help assess cloud-based solutions. Recommends platform, application, system, process, and policy related suitability of cloud technology to address business needs and information technology challenges.Works with state authorities toward compliance with statewide direction and policy regarding cloud computing. Matures DOR's architecture with focus on building and supporting an ongoing cloud portfolio of services.

Tacoma, Wa

Managed team of 4 engineers/techs and an MSP helpdesk, supporting staff of 400 users. Organize and drive site visits to support five office sites in multiple statesManaged customized Zendesk environment relying heavily on Triggers and Automations to triage incoming tickets, manage tasks and workflow between staff, measure performance and optimize processesIntegrated Trello environment with Zendesk, to manage projects and team prioritiesEngaged vendors, managed certificates, contract renewals, service agreementsE-mail advanced threat protection and Office 365 backup

Greater Los Angeles Area

Collaborated with a team of 8 IT pros based in Europe who provide technical support and internal customer service focus to a global staff of 500—presiding over Los Angeles and NYC offices and supporting Sydney, Australia.Successfully tamed a disparate, confusing mix of systems, tools and services that were being used upon initial hire—eliminating expensive duplication between various licensing, service, software, and hardware elements and shifting the company to a much more modern, centralized IT architecture.Led a Scrum-managed consulting team that migrated the L.A. datacenter to the AWS cloud within 3 months, eliminating over $200K in annual costs and reducing ongoing expenses to less than the prior maintenance fees of the datacenters alone; currently pursuing similar steps for the Australia office.Migrated a series of geographically-remote teams into a single Active Directory Domain, using domain controllers secured in virtual private clouds around the globe tied together by VPNs and SD-WAN. Reviewed numerous CRM systems and installed a custom FileMaker database hosted in the cloud that has allowed the company’s publicity, press, and marketing teams to all utilize the same mailing list system, versus continuing to each rely on their own separate, inefficient, and costly systems.Reviewed multiple Identity Management Providers and implemented OneLogin with Active Directory Integration and Single Sign-On.Implemented and manage Mobile Device Management system, Jamf, and Apple Device Enrollment Program for iOS and Mac management.Demonstrated superior ongoing change management skills, using an approachable interpersonal style to inspire people around new technology, overcome resistance to change, and successfully generate the buy-in needed to adopt new centralized systems—such as Dropbox, Slack, Zoom and Skype for Business—all of which have greatly improved collaboration and coordination among staff members

Promoted by this Grammy-winning classical music label to lead all of their internal IT operations, focused on modernizing them and eliminating unnecessary waste, cost, and duplication. Shifted to a new cloud services approach, evaluating proposals and deploying municipal fiber (City of Burbank) for Internet, which gave the company burstable 1Gbps while saving 35% in cost.Over a span of two years, worked with a budget of $250K to create new stock management (WMS) and ERP solutions. Built extremely positive relationships with outside vendors and consultants that resulted in them waiving $25K of consulting overages.Implemented a new Warehouse Management System to track over $1M of CD inventory, analyzing several COTS systems and selecting/deploying Accellos WMS; the new solution enabled effective cycle counts, reduced downtime, and improved inventory accuracy from 95% to 99.9%.Retired a custom Clarion database (and the nearly full-time consultant that was required to run it) and implemented a new Sage ERP system for all accounting and operations; this new solution provided seamless reporting across all modules, eliminated the need for reconciliation, and led to an invitation invite to speak on a panel at Sage Summit regarding Amazon fulfillment best practices.Developed a FileMaker solution for handling Product Asset Management and Digital Documents that compiled everything into a single, searchable repository; trained a team of data entry staff in using the system and digitized thousands of files for improved distribution via the company’s website.Utilized IT to improve collaboration across four sales locations throughout the USA, in addition to a sales and shipping office in Canada and various end-users working out of London and Paris; key technologies deployed include Citrix, RDP remote access, and RES Workspace Manager (now Ivanti Workspace Control).

Developed web commerce sites, MS Site Server, UltraDev, DreamWeaver. Managed data entry and graphics design team members. Engaged Publicity and Sales department members to coordinate upon unified message and image. Built IIS and then PHP web severs and CommuniGate Pro e-mail servers for co-located hosting. Migrated 200+ international users to Google Apps and Postini.