Thomas Mudie Email & Phone Number

I am in the midst of a seasonal layoff that started Friday November 11 and may last until early March.. I seek to assist a small company start up a Workforce dept to improve their employee's production. To join an existing WF in a minor position of data entry, attendance, reports.Use my History and researching background to support other members with projectsGood news!I return to work on Monday February 6.

Listed skills include Management, Training, Sales, Analysis, and 6 others.

• 

  Workforce Analysis

  Trugreen

  Mar 2011 - Present - Florida - Work From Home

  Scheduling (Verint/Impact360)•Forecasting•Run reports•Assist other supervisors and management•Arrange meetings and training•Record keepingPast positions:Coca ColaCustomer Support Supervisor May 2000 to June 2010•Supervised a team consisting of 18 agents and 2 department leads•Updated agents to new processes and support codes•Trained and developed agents to be motivated to achieve department goals•Conducted bi-weekly team meetings with an agent… Show more Scheduling (Verint/Impact360)•Forecasting•Run reports•Assist other supervisors and management•Arrange meetings and training•Record keepingPast positions:Coca ColaCustomer Support Supervisor May 2000 to June 2010•Supervised a team consisting of 18 agents and 2 department leads•Updated agents to new processes and support codes•Trained and developed agents to be motivated to achieve department goals•Conducted bi-weekly team meetings with an agent co-hosting. These meetings were conducted in a fun way that encouraged all agents to openly and honestly express themselves. Statistics, news and training were the focus•Researched support tickets and if needed sent the results to the Error dept for recording purposes•Carried out all the usual supervisory responsibilities such as payroll, attendance, adherence to schedule, monthly one-on-ones and Quality monitorsInside Sale - ISR Call List Lead•Assigned and balanced workload to the floor for agents throughout the day•Generated reports for supervisors•Extensive use of Excel•Filled in for supervisors when neededQuality Assurance•Identified and recorded errors•Monitored inbound and outbound callsProject Team•Assisted other departments as they needed (reports, tracking, merging of sales centers, etc)Inside Sales Representative•Accurately inputted order requests from customers•Handles all customer issues•Also served as the point of contact for Canteen of FloridaFull Service Pre-Sales•Position was the first of its kind in the country•Responsible for the ordering of product, brand flow, new product introductions and upkeep of full service vending machines•Maintained route books•Position demanded a high level of organization, self motivation and ability to keep accurate recordsBeer Industry - 10 yrsArea Supervisor •Oversaw the sales and distribution of Coors, Miller, Heineken, Guinness and more•My territory consisted of 5 salesmen and 7 drivers Show less