Thomas Muehlbauer Email & Phone Number

Fort Collins, Colorado Area

Eagan Minnesota

• Received “Trust and Integrity” award from leadership team for repairing reporting and metric views used within iSupport software, creating better understanding of interface and report functions.
• Maintained customer portfolio for quality assurance, developing best practices.
• Improved communication by developing VM tool, maintaining customer’s remote connections.
• Established metric reports using internal ticketing system, improving the evaluation process.
• Acted as liaison between customers and development teams for escalated issues.

• Designed custom import and export SLQ scripts, improving data transfer process.
• Deployed custom reports within customer target date by configuring SSRS using the SQL interface.
• Conducted on site meetings and presentations with clients, project managers, and account teams ensuring client satisfaction and setting stage for future upgrades and product offerings.