• Received “Trust and Integrity” award from leadership team for repairing reporting and metric views used within iSupport software, creating better understanding of interface and report functions.• Maintained customer portfolio for quality assurance, developing best practices.• Improved communication by developing VM tool, maintaining customer’s remote connections. • Established metric reports using internal ticketing system, improving the evaluation process.• Acted as liaison between customers and development teams for escalated issues.

• Designed custom import and export SLQ scripts, improving data transfer process.• Deployed custom reports within customer target date by configuring SSRS using the SQL interface.• Conducted on site meetings and presentations with clients, project managers, and account teams ensuring client satisfaction and setting stage for future upgrades and product offerings.