Thomas Mueller

Thomas Mueller Email and Phone Number

Building ExpandNow, a Merchant-of-Record Tech Company @ Expand Now
Thomas Mueller's Location
Meerbusch, North Rhine-Westphalia, Germany, Germany
Thomas Mueller's Contact Details

Thomas Mueller personal email

n/a

Thomas Mueller phone numbers

About Thomas Mueller

Seasoned professional with truly global business experience in Service, Supply Chain and InsurTech verticals. Love architecting new, tech-led business models, assembling teams, strategically allocating resources, and taking an active role in the day-to-day operations of the startups, guiding them towards success.

Thomas Mueller's Current Company Details
Expand Now

Expand Now

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Building ExpandNow, a Merchant-of-Record Tech Company
Thomas Mueller Work Experience Details
  • Expand Now
    Chief Executive Officer
    Expand Now Nov 2023 - Present
    Dublin, Ie
    ExpandNow is the infrastructure platform and Merchant-of-Record (MoR) services provider to enable the Direct-to-Consumer (D2C) shift for every merchant and brand globally. We see ourselves as a CommerceTech company. ExpandNow unlocks international markets, increasing brands’ revenue and profitability. A simple, cost-effective and innovative solution for cross-border, glocalized eCommerce drives excellent customer experience and brand loyalty.Our Merchant of Records (MoR) Business Platform powers our offering as a white-label or co-branded local reseller for brands, helping the Brands to create a global eCommerce business at scale, without having to build their own global sales, services and compliance infrastructure. As MoR, Expandnow is taking on transaction liabilities, such as collecting sales tax, ensuring financial compliance, refunds and chargebacks.Our ambition is to create a borderless e-commerce world, connecting retailers and brands all over the world in their international expansion, to their international customers by managing the complexities and risks of selling abroad, ensuring a best-in-class local shopping experience on a global scale. We call this our Glocalized e-commerce model. Watch this space for our go-live date in Q1 2024
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  • Servify
    Shareholder
    Servify Nov 2015 - Present
    Mumbai, Maharastra, In
    View
  • Servify
    President Europe
    Servify Aug 2017 - Aug 2022
    Mumbai, Maharastra, In
    Servify is on a mission to help consumers take control of all their devices and appliances - at home or at work. Servify today is one of the largest device lifecycle management platforms in the world and serves (as a Strategic Partner) consumers of Apple, Samsung, OnePlus, Motorola, Xiaomi, Nokia, Bose, Airtel, Vodafone, Du, Amazon, Oppo, Croma, AmTrust, AXA Partners, to name a few great associations.We continue to include more categories, more brands and more positive surprises.Watch out www.servify.tech to know more and keep yourself updated on what we do.
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  • New Venture (Semi Stealth)
    Chief Strategy Officer (Cso)
    New Venture (Semi Stealth) Aug 2022 - Dec 2023
  • Barkawi Management Consultants
    Director, After Sales Technology Transformation Practice, Emea
    Barkawi Management Consultants Jul 2016 - Jul 2017
    Munich, Bavaria, De
    Helping customers transforming their Professional Services and After Sales business with the help of leading edge technology solutions. Specialization in Field Service, Spare Parts Pricing, Spare Parts Management, Service Lifecycle Management, Omnichannel solutions to achieve superior XP, e2e platforms which are integrating the complete services supply chain/eco-system in real time.
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  • B2X Care Solutions
    Vice President Corporate Development
    B2X Care Solutions May 2014 - Jul 2017
    Munich, Bavaria, De
    Pre-sales and business development, specifically for BRIC countries, new OEMs and Insurance business. Mergers & Acquisitions. Development of new business models in the B2C service space, on-device/digital self help and insurance business.
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  • B2X Care Solutions
    Vice President, Customer Delivery Services
    B2X Care Solutions Feb 2012 - Apr 2014
    Munich, Bavaria, De
    Accountable for global operations, providing managed services / outsourced Care services to multiple smart phone OEMs and Insurance companies on a global basis.
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  • Nokia
    Senior Director, Global Care Repair Operations
    Nokia Jan 2008 - Dec 2011
    Espoo, Southern Finland, Fi
    Accountable for the global after sales demand supply network of mobile phones, including materials management, spares distribution, reverse logistics, transport, global repair & global recycling network. Responsible for global network of physical consumer touch points, providing customer service for consumers. Warranty claim validation and fraud management.
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  • Nokia
    Head Of Global Hardware Services
    Nokia Apr 2007 - Dec 2007
    Espoo, Southern Finland, Fi
    Running Nokia Siemens Networks Hardware Services business line globally. Accountable for sales, profitability, customer satisfaction and operational performance. Integration of the Hardware Services businesses, organisations and operations of Nokia Networks and Siemens Networks.
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  • Nokia
    Director Global Hardware Services
    Nokia Feb 2003 - Mar 2007
    Espoo, Southern Finland, Fi
    Running Nokia Networks Hardware Services business line globally. Accountable for sales, profitability, customer satisfaction and operational performance.
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  • Nokia
    Service Business Manager & Services Sales Director T-Mobile
    Nokia Feb 2002 - Jan 2003
    Espoo, Southern Finland, Fi
    Managing services business with T-Mobile globally incl. P&L. Operations and business performance of all services to T-Mobile. Marketing & Sales of services towards T-Mobile OpCos.
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  • Nokia
    Director Rollout Services Emea
    Nokia Jun 1998 - Jan 2002
    Espoo, Southern Finland, Fi
    Managing EMEA networks implementation business with P&L. Accountable for operations and business performance of Rollout Services, including customer loyalty and employee satisfaction.Managing performance and risk of turnkey projects and for sourcing of network implementation services and materials.
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  • Nokia
    Head Of Customer Services Austria, Hungary, Czech
    Nokia May 1997 - May 1998
    Espoo, Southern Finland, Fi
    Building up and managing the full scope of customer services business with P&L in Austria, Czech Republic and Hungary.
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  • Nokia
    Head Of Logistics Services & Hardware Service Manager Central Europe
    Nokia Feb 1993 - Apr 1997
    Espoo, Southern Finland, Fi
    Managing the Hardware Services (HWS) business in Central Europe (CE) with P&L, operations and business performance. Leading Central Europe customer logistics for network implementation business.
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  • Nato
    Officer At Nato Headquarters Afcent In The Netherlands
    Nato Mar 1988 - Jan 1993
    Brussels, Be
    Responsible for implementation, maintenance, repair & overhaul of mission critical NATO communications, cryptographic and computer systems within the Central Region and globally for selected, mission critical systems including metrology equipment maintenance for Europe. Leading a multinational team of more than 200 soldiers (technicians/engineers) and NATO Civilians in a NATO managed MRO facility.
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  • Luftwaffe - German Airforce
    German Airforce Officer
    Luftwaffe - German Airforce Oct 1983 - Feb 1988
    Berlin, De
    Various positions in the German Airforce in Communications Engineering, operations functions incl. a company commander assignment. Rank: Captain
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Thomas Mueller Skills

Product Management Telecommunications Strategy Outsourcing Management Operations Management Program Management Supply Chain Management Cross Functional Team Leadership Change Management Logistics Leadership Integration Business Strategy Wireless Restructuring Pre Sales Mobile Communications Mobile Devices Managed Services Wireless Technologies Business Transformation Technology Enabled Business Transformation International Business Leadership High Tech Industry

Thomas Mueller Education Details

  • Bundeswehr University Munich
    Bundeswehr University Munich
    Communications Engineering
  • Jack Steinberger Gymnasium Bad Kissingen
    Jack Steinberger Gymnasium Bad Kissingen
    University Entrance Diploma

Frequently Asked Questions about Thomas Mueller

What company does Thomas Mueller work for?

Thomas Mueller works for Expand Now

What is Thomas Mueller's role at the current company?

Thomas Mueller's current role is Building ExpandNow, a Merchant-of-Record Tech Company.

What is Thomas Mueller's email address?

Thomas Mueller's email address is th****@****ovi.com

What is Thomas Mueller's direct phone number?

Thomas Mueller's direct phone number is +49 89 74*****

What schools did Thomas Mueller attend?

Thomas Mueller attended Bundeswehr University Munich, Jack Steinberger Gymnasium Bad Kissingen.

What skills is Thomas Mueller known for?

Thomas Mueller has skills like Product Management, Telecommunications, Strategy, Outsourcing, Management, Operations Management, Program Management, Supply Chain Management, Cross Functional Team Leadership, Change Management, Logistics, Leadership.

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