Thomas Muff Email and Phone Number
6-Sigma Yellow Belt Certified!Specialties include mainframe programming in several different languages such as JCL, SAS, DB2 among others. Understanding all aspects of the insurance business and its intricacies. Other Specialties include financial reporting, technical writing, training and user adoption. I have drafted training documentation and have specialized in bridging the gap between older systems and newer ones as it pertains to software and the end user experience. I am familiar with the entire suite of Microsoft Office applications and am Microsoft certified in Excel 2010. Other software knowledge includes PhotoShop, SnagIt, Skype, Lotus Notes, all popular web browsers, SolarWinds, Struxureware, Redwood Cronacle and ticketing software applications Service Manager and Service NOW.I have knowledge of virtually all aspects of the recruiting process as it pertains to Talent Acquisition and Recruitment. I have worked closely with all levels of management up to and including Vice Presidents as it pertains to goal accomplishment, KPIs, compliance, deadlines, Service Level Agreements and more. I have management experience as well as knowledge of inventory, stock control, profit & loss indicators, forecasting, direction and implementation of various programs ranging from customer service to upper level direction of employee performance.
Farmers Insurance
View- Website:
- farmers.com
- Employees:
- 45532
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Senior Data Management AnalystFarmers Insurance Mar 2021 - PresentMichigan, United StatesWorking on the BID (Business Information Division) team performing several duties as assigned and to be determined.Running daily CAT (catastrophe) reports for several teams in the enterprise. BID Slate manager which includes adding and assigning work items for the team. I manage the BID teams inbox and distribute emails as necessary. I work on personally assigned and/or manager assigned work items that include multiple programming languages on our mainframe computers. Analyze, diagnose and repair key lines of coding for many mainframe programs using specific scenarios and languages. Set up meetings with manager and team members when necessary or requested. Draft up instructional documents and tutorials for future employees to use for ease of use of our systems. Some troubleshooting of failed production jobs as it pertains to informing those who would do a deeper diagnosis and resolution.
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Reporting AnalystPeoplescout Sep 2018 - Sep 2020Michigan, United States -
It SpecialistHcl Technologies Aug 2016 - Sep 2018Jackson, MichiganContracted to Consumers EnergyNetwork Operstions Control (NOC) Duties include but are not limited to:24/7 Monitoring of critical systems and applicationsTake incoming calls from field technicians and service center garages as it relates to truck radios, modems, antennae or other hardwareAdding/Updating of vehicle information in TrackstarMonitor department PO Box for incoming messages including additional tasks and other dutiesMaintain radio communication with field agentsCSD work while interacting with field agentsUpdating of various documentation relevant to positionMultiple shift assignment as requiredOther duties -
Senior AnalystHcl Technologies Feb 2012 - Aug 2016Jackson Area, MichiganSenior AnalystContracted to Consumers EnergyCreated and published training documentation for the Service Desk for analysts to use as they were assisting clients. Oversaw a small team that also assisted me. Utilized HP Service Manager and ServiceNOW ticketing software to record and escalate and/or close interactions as they are called in from the employees throughout the company. There are over 1,000 employees that are currently employed that my team and I support. In addition to ticket escalation are troubleshooting and service oriented procedures. Familiarity with Office 2010 suite. Microsoft Certified in Excel 2010.
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It ContractorTek Systems Jan 2010 - Dec 2011Portland, Oregon AreaI worked exclusively through TEKSystems as an IT contractor assigned with various contracts throughout the Portland, Oregon area. I have worked with the Port of Portland as well as smaller contracts involving local businesses and schools. My longest contract was with the Portland Public Schools where I developed my Service Desk skills as well as my technical building and deployment of computer systems. Customer service was always an integral part of my job and I carried it out in exemplary fashion. -
Unapplied CoordinatorCon-Way Freight Apr 1997 - Jan 2009Portland, Oregon, United StatesAccounts Receivable Cash ApplicationUnapplied Accounts Researching, Customer Contacts and updating of their files and payment submissionsCustomer Service Provided for all aspects of a paymentBatch Jobs and ResearchingTechnical Support provided to Local DepartmentIntranet WebmasterInternet NetworkingAccounts Payable work including Expense Reports and Administration Support
Thomas Muff Education Details
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3.5 Gpa
Frequently Asked Questions about Thomas Muff
What company does Thomas Muff work for?
Thomas Muff works for Farmers Insurance
What is Thomas Muff's role at the current company?
Thomas Muff's current role is Tomorrow starts today!.
What schools did Thomas Muff attend?
Thomas Muff attended University Of Phoenix.
Who are Thomas Muff's colleagues?
Thomas Muff's colleagues are Daniel Ngo, Edgar Lacuesta, Mary Viramontes, Gennifer Hadley, Trudy Butler, Kim Nunn, Matt Kemper.
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Thomas Muff
Spring Hill, Tn
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