Thomas Muff Email & Phone Number

Michigan, United States

Working on the BID (Business Information Division) team performing several duties as assigned and to be determined.Running daily CAT (catastrophe) reports for several teams in the enterprise. BID Slate manager which includes adding and assigning work items for the team. I manage the BID teams inbox and distribute emails as necessary. I work on personally assigned and/or manager assigned work items that include multiple programming languages on our mainframe computers. Analyze, diagnose and repair key lines of coding for many mainframe programs using specific scenarios and languages. Set up meetings with manager and team members when necessary or requested. Draft up instructional documents and tutorials for future employees to use for ease of use of our systems. Some troubleshooting of failed production jobs as it pertains to informing those who would do a deeper diagnosis and resolution.

Michigan, United States

Jackson, Michigan

Contracted to Consumers EnergyNetwork Operstions Control (NOC) Duties include but are not limited to:24/7 Monitoring of critical systems and applicationsTake incoming calls from field technicians and service center garages as it relates to truck radios, modems, antennae or other hardwareAdding/Updating of vehicle information in TrackstarMonitor department PO Box for incoming messages including additional tasks and other dutiesMaintain radio communication with field agentsCSD work while interacting with field agentsUpdating of various documentation relevant to positionMultiple shift assignment as requiredOther duties

Jackson Area, Michigan

Senior AnalystContracted to Consumers EnergyCreated and published training documentation for the Service Desk for analysts to use as they were assisting clients. Oversaw a small team that also assisted me. Utilized HP Service Manager and ServiceNOW ticketing software to record and escalate and/or close interactions as they are called in from the employees throughout the company. There are over 1,000 employees that are currently employed that my team and I support. In addition to ticket escalation are troubleshooting and service oriented procedures. Familiarity with Office 2010 suite. Microsoft Certified in Excel 2010.

Portland, Oregon Area

I worked exclusively through TEKSystems as an IT contractor assigned with various contracts throughout the Portland, Oregon area. I have worked with the Port of Portland as well as smaller contracts involving local businesses and schools. My longest contract was with the Portland Public Schools where I developed my Service Desk skills as well as my technical building and deployment of computer systems. Customer service was always an integral part of my job and I carried it out in exemplary fashion.

Portland, Oregon, United States

Accounts Receivable Cash ApplicationUnapplied Accounts Researching, Customer Contacts and updating of their files and payment submissionsCustomer Service Provided for all aspects of a paymentBatch Jobs and ResearchingTechnical Support provided to Local DepartmentIntranet WebmasterInternet NetworkingAccounts Payable work including Expense Reports and Administration Support