Communication Service Providers (CSP) throughout the world use XipLink solutions to enhance the delivery of communications connectivity over satellite, terrestrial wireless and hybrid networks.• Plan, develop and implement strategy for operational management to meet agreed organizational performance plans within agreed budgets and timescales, covering relevant areas of operation – System/Sales Engineers, Quality Assurance, Production, Shipping, Customer support and Internal IT.• Responsible for the coordinated management of all large customer deployments from initial demonstration phase to customer acceptance and support.• Establish and maintain appropriate systems for measuring necessary aspects of operational management and development.• Coach, mentor and lead direct worldwide reporting system/sales engineers within a technical team environment. • Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements.• Provide customer feedback to product management and assist with feature prioritization and planning for product development.• As part of executive management team, responsible for strategy formulation of medium- and long-term company goals.

Was responsible for product road map of advanced secure VPN product (IP-Granite, based on IPsec) as well as budgeting, market analysis, sales forecasting, training, implementation and product support. Project management of large implementations. Led the Quality Assurance and Testing team. Company merged with XipLink Inc.

Managed the company's daily operations, including finances and projects. Developed customized secure network solutions for customers in the private and military network communication markets.