Thomas Mwadime Email & Phone Number

Client Experience Manager providing leadership to Customer Experience Executives and serving as an escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. I deliver excellent client services while building and maintaining client relationships. I possess strong people management skills and ability to coach, lead and develop employees. Very knowledgeable and dedicated customer service professional with extensive experience of 10 years in theTelecommunication, I.C.T and Fintech industry. A solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. I have a key focus on the 3 pillars of a great company: People, Processes and Systems.

Listed skills include Information Technology Proficient and Data Analysis.

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  Jomo Kenyatta University Of Agriculture And Technology

  Biochemistry And Molecular Biology